Long-Term Disability Claims Expert

Prudential Financial; Minneota (MN); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Company-funded pension plan

Wellness programs

Education benefit

Employee stock purchase plan

Job summary

Prudential Financial is seeking an experienced Disability Claims Specialist to join the Long-Term Disability Core Team. The role focuses on serving as a technical expert, guiding claim professionals, and promoting high-quality outcomes while maintaining ownership with the responsible claim professional.

You will provide policy interpretation guidance, coach through complex scenarios, and help prioritize actions to maintain claim block health. Experience in complex claim evaluation is essential.

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of LTD policy provisions, medical and vocational considerations, benefit calculations.
• Proven ability to independently analyze complex or high-risk claim scenarios and recommend sound strategies.
• Demonstrated success coaching claim professionals and delivering actionable feedback.
• Ability to interpret claim data, inventory indicators, and activity trends to improve block health.

Responsibilities

• Serve as a Long Term Disability technical expert to the Team Lead and claim professionals on complex claim matters.
• Provide guidance on policy interpretation, medical/vocational considerations, benefit eligibility and next steps.
• Coach claim professionals through complex scenarios to strengthen thinking and consistency.
• Provide timely feedback to build technical capability and improve claim execution.
• Analyze claim activity to identify trends, risks, and coaching opportunities.
• Support development and delivery of technical training and knowledge sharing for claim teams.

Skills

Disability claims management

Technical guidance

Coaching

Data analysis

MS Teams/Word/Excel

Tools

Microsoft Teams

Word

Excel

Job description

Prudential Financial is seeking an experienced Disability Claims Specialist to join the Long-Term Disability Core Team. The role focuses on serving as a technical expert, guiding claim professionals, and promoting high-quality outcomes while maintaining ownership with the responsible claim professional.

You will provide policy interpretation guidance, coach through complex scenarios, and help prioritize actions to maintain claim block health. Experience in complex claim evaluation is essential.