Logistics Customer Service Pro | Fast, Precise Support

Damco Spain SL; Indianapolis (IN); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk Logistics & Services USA, Inc. is seeking a Customer Service Representative in Indiana to deliver exceptional service by handling inbound calls, inquiries, and issue resolution with professionalism.

You will coordinate orders, communicate with multiple departments, and maintain accurate records to ensure a smooth customer experience. The role requires at least 1 year in a customer-facing position, strong communication, and the ability to work with colleagues at all levels, with a sense of

Qualifications

• Minimum of 1 year in a customer-facing, service-oriented position.
• Superior communication skills.
• Ability to solve problems efficiently and effectively.
• Willing and able to work with individuals at all levels of the company.
• Understands the critical nature of customer needs and the importance of response time.
• High level of urgency
• Intermediate skill level in MS Office products (Word, Excel, Outlook).

Responsibilities

• Assist the department and perform position-related duties as specified by management.
• Allocate orders based on customer requirements.
• Record and communicate potential order concerns to customer(s).
• Communicate with the Inventory Control department regarding inventory availability.
• Partner with the Processing Department on order management.
• Print corresponding documents for routing purposes.
• Print labels and corresponding documents.
• Sort and separate warehouse labels.
• Record and update production documents.
• Submit and follow up on purchase orders for routing based on store requirements.
• Update and maintain the warehouse management system (WMS).
• Communicate with the Shipping Department and carriers to maintain the pickup schedule.
• File and Scan documents into the system/customer.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Urgency

Tools

MS Word

MS Excel

MS Outlook

Job description

Maersk Logistics & Services USA, Inc. is seeking a Customer Service Representative in Indiana to deliver exceptional service by handling inbound calls, inquiries, and issue resolution with professionalism.

You will coordinate orders, communicate with multiple departments, and maintain accurate records to ensure a smooth customer experience. The role requires at least 1 year in a customer-facing position, strong communication, and the ability to work with colleagues at all levels, with a sense of