Senior Logistics Customer Experience Lead

A.P. Moller - Maersk; Edison (NJ); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk Logistics & Services USA, Inc. is seeking a Senior Customer Service Representative to act as the main contact for customers throughout the transportation and logistics process.

You will manage inquiries, coordinate shipments, and ensure accurate, timely communications with customers, carriers, and internal teams in a fast-paced environment. The role emphasizes leadership, organization, and delivering an outstanding customer experience, with responsibilities spanning issue resolution,

Qualifications

• 3+ years of customer service experience in transportation, logistics, distribution, or related fields.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite and transportation management systems.
• Ability to work independently in a fast-paced environment and manage multiple tasks.

Responsibilities

• Serve as the primary escalation point for customer inquiries, shipment issues, and service concerns.
• Manage delivery and return orders, ensuring timely resolution and customer satisfaction.
• Coordinate with warehouse, transportation, and operations teams to support daily workflow and order execution.
• Provide guidance to team members and help resolve complex customer issues.

Skills

Customer service

Communication

Organization

MS Office

Tools

TMS software

Job description

Maersk Logistics & Services USA, Inc. is seeking a Senior Customer Service Representative to act as the main contact for customers throughout the transportation and logistics process.

You will manage inquiries, coordinate shipments, and ensure accurate, timely communications with customers, carriers, and internal teams in a fast-paced environment. The role emphasizes leadership, organization, and delivering an outstanding customer experience, with responsibilities spanning issue resolution,