Elite Client Operations & Logistics Specialist

Transportation One LLC; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

PTO

Company holidays

Medical, dental, and vision coverage

Company-paid short-term disability, AD

Company-paid maternity and paternity

401k with company match

Onsite gym

Job summary

Transportation One LLC in Chicago is seeking a Client Operations Specialist to work within the Client Management team, delivering exceptional service to existing client accounts. You will manage real-time issues, schedule shipments, and maintain strong relationships with shippers and receivers to ensure top-tier client satisfaction. The role demands accuracy, efficiency and an entrepreneurial spirit to thrive in a fast-paced environment.

Qualifications

• Clear and confident communication across departments.
• 1+ year experience in a customer-facing role, preferably with transportation brokerage.
• Strong problem-solving and multi-tasking abilities.
• Self-motivated with an ethical, team-oriented attitude.

Responsibilities

• Complete all entry and scheduling of shipment orders.
• Decide best appointment times and schedule appointments accordingly.
• Grow and develop relationships with partners, shippers, and receivers.
• Manage and update all shipments within your portfolio.
• Communicate with customers to understand their supply chain needs.
• Maintain overall positive client experience.
• Foster close relationships with existing customers to provide superior service.
• Report and resolve transit issues with appropriate parties.
• Coordinate information flow across Client Management & Procurement departments.

Skills

Communication

Customer facing

Problem solving

Team player

Job description

Transportation One LLC in Chicago is seeking a Client Operations Specialist to work within the Client Management team, delivering exceptional service to existing client accounts. You will manage real-time issues, schedule shipments, and maintain strong relationships with shippers and receivers to ensure top-tier client satisfaction. The role demands accuracy, efficiency and an entrepreneurial spirit to thrive in a fast-paced environment.