Senior Customer Account Manager

CS Recruiting; Irving (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

CS Recruiting is assisting a client in Irving, TX to hire a Senior Customer Account Manager. The role focuses on managing key customer accounts, driving revenue growth, and ensuring alignment between customer expectations and operational performance.

The ideal candidate has 5+ years in freight brokerage or logistics, strong negotiation and communication skills, and proficiency with TMS/CRM tools. Occasional travel may be required, and the position is on-site with a competitive base salary.

Qualifications

• Bachelor’s degree preferred.
• 5+ years in freight brokerage, logistics operations, or account management (FTL, LTL, Intermodal).
• Proficiency in TMS and CRM systems (HubSpot preferred).
• Strong knowledge of DOT regulations, Hours of Service, and claims processes.
• Excellent verbal and written communication, negotiation, and relationship-building skills.
• Business acumen with ability to manage multiple accounts and translate insights into strategies.

Responsibilities

• Manage key customer accounts and align expectations with operations.
• Drive revenue and margin growth through opportunity identification and cross-selling.
• Deliver high-quality customer experience with KPI dashboards and proactive problem resolution.
• Create account business plans and track pipeline performance using CRM tools.
• Lead business reviews presenting KPI dashboards and strategic insights.
• Negotiate rates and service across FTL, LTL and Intermodal modes.
• Develop SOPs to ensure service consistency and accurate billing.
• Collaborate with operations, sales and finance to meet commitments and profitability.
• Identify risks and bottlenecks and coordinate cross-department solutions.
• Support RFPs, pricing requests, and customer onboarding.
• Monitor market trends and lane pricing to protect margins.
• Share best practices and drive process improvements.

Skills

Account management

Sales & negotiation

Data analysis

Communication

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

HubSpot

TMS

CRM

Excel

PowerPoint

Pricing tools

Job description

Our client owns and operates more than 2,000 tractor trailers, employs over 6,200 individuals, operates over 23 million square feet of contract and public warehouse and distribution space and generates $1B+ in revenue annually. They are a fully integrated Supply Chain solutions provider, offering Logistics, Distribution, Transportation, Intermodal, Global Shipping, Real Estate and Packaging services across the United States.

Senior Customer Account Manager

Job Type: Full-time; On-site

Responsibilities

• Manage key customer accounts, ensuring alignment between customer expectations and operational performance.
• Drive organic revenue and margin growth through opportunity identification, solution development, and cross-selling of Company services (Intermodal, Dedicated, Warehousing, etc.).
• Deliver high-quality customer experience through consistent communication, KPI execution, and proactive problem resolution.
• Create and maintain account-specific business plans, utilizing CRM and internal tools to track pipeline activity, performance metrics, and growth initiatives.
• Lead customer business reviews, presenting KPI dashboards, quarterly scorecards, and strategic insights to customers and internal stakeholders.
• Manage rate and service negotiations across FTL, LTL, and Intermodal modes, leveraging market data and pricing tools to competitively position the Company.
• Develop and oversee SOPs for each account to ensure service consistency, accurate billing, and adherence to customer requirements.
• Partner closely with operations, sales, and finance teams to ensure customer commitments are met and profitability targets are achieved.
• Proactively identify risks, bottlenecks, or service gaps and collaborate across departments to maintain performance standards.
• Provide insight and support for RFPs, pricing requests, and customer onboarding initiatives.
• Maintain awareness of market trends, capacity shifts, and lane pricing to anticipate customer needs and protect margin integrity.
• Use internal and industry tools to identify process enhancements, drive efficiency, and share best practices across the team.
• Model the Company’s culture of accountability, collaboration, and customer-first execution demonstrating a “whatever it takes” mindset to support customers and peers.

Experience

• Education: Bachelor’s degree preferred.
• Experience: Minimum 5+ years in freight brokerage, logistics operations, or account management (FTL, LTL, Intermodal).
• Technical Skills: Proficiency in TMS and CRM systems (HubSpot preferred), MS Office (Word, Excel, PowerPoint), and internal pricing tools.
• Knowledge: Strong understanding of DOT regulations, Hours of Service, and claims processes.
• Communication: Excellent verbal and written communication, presentation, and negotiation skills; strong conflict resolution and relationship-building ability.
• Business Acumen: Demonstrated ability to manage multiple accounts, analyze performance, and translate insights into actionable strategies.
• Professional Development: Commitment to continuous learning and development in line with customer and business needs.
• Ability to work a flexible schedule based on shipment volume and customer needs.
• Travel may be required for customer meetings, site visits, or leadership events.

This position offers a competitive base salary.