Senior Customer Account Manager

CS Recruiting; Schaumburg (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

CS Recruiting in Schaumburg, IL is seeking a Senior Customer Account Manager to own key logistics relationships and ensure performance aligned with client expectations. You will drive revenue growth through cross-selling intermodal, warehousing, and other services, and lead business reviews with KPI dashboards and strategic insights.

You will collaborate with operations, sales, and finance to protect margins, manage rate negotiations, and develop SOPs for consistency across accounts.

Qualifications

• Bachelor’s degree preferred.
• 5+ years in freight brokerage, logistics ops, or account management (FTL, LTL, Intermodal).
• Proficiency in TMS and CRM systems (HubSpot preferred), MS Office.
• Knowledge of DOT regulations, Hours of Service, and claims processes.
• Excellent verbal and written communication, presentation, and negotiation skills.
• Ability to manage multiple accounts and translate insights into actions.

Responsibilities

• Manage key customer accounts and align expectations with performance.
• Drive revenue and margin growth through cross-selling services.
• Deliver high-quality customer experience via KPI execution and problem resolution.
• Lead business reviews with KPI dashboards and insights for customers and internal teams.
• Negotiate rates across FTL, LTL, and Intermodal using market data and pricing tools.
• Develop SOPs for each account to ensure billing accuracy and service consistency.
• Collaborate with operations, sales, and finance to meet commitments and profitability targets.
• Identify risks and bottlenecks, addressing service gaps across departments.
• Support RFPs, pricing requests, and customer onboarding initiatives.

Skills

Freight brokerage experience

Account management

Negotiation

Education

Bachelor's degree

Tools

HubSpot

TMS

MS Office

Job description

Our client owns and operates more than 2,000 tractor trailers, employs over 6,200 individuals, operates over 23 million square feet of contract and public warehouse and distribution space and generates $1B+ in revenue annually. They are a fully integrated Supply Chain solutions provider, offering Logistics, Distribution, Transportation, Intermodal, Global Shipping, Real Estate and Packaging services across the United States.

Senior Customer Account Manager

Job Type: Full-time; On-site

Responsibilities

• Manage key customer accounts, ensuring alignment between customer expectations and operational performance.
• Drive organic revenue and margin growth through opportunity identification, solution development, and cross-selling of Company services (Intermodal, Dedicated, Warehousing, etc.).
• Deliver high-quality customer experience through consistent communication, KPI execution, and proactive problem resolution.
• Create and maintain account-specific business plans, utilizing CRM and internal tools to track pipeline activity, performance metrics, and growth initiatives.
• Lead customer business reviews, presenting KPI dashboards, quarterly scorecards, and strategic insights to customers and internal stakeholders.
• Manage rate and service negotiations across FTL, LTL, and Intermodal modes, leveraging market data and pricing tools to competitively position the Company.
• Develop and oversee SOPs for each account to ensure service consistency, accurate billing, and adherence to customer requirements.
• Partner closely with operations, sales, and finance teams to ensure customer commitments are met and profitability targets are achieved.
• Proactively identify risks, bottlenecks, or service gaps and collaborate across departments to maintain performance standards.
• Provide insight and support for RFPs, pricing requests, and customer onboarding initiatives.
• Maintain awareness of market trends, capacity shifts, and lane pricing to anticipate customer needs and protect margin integrity.
• Use internal and industry tools to identify process enhancements, drive efficiency, and share best practices across the team.
• Model the Company’s culture of accountability, collaboration, and customer-first execution demonstrating a “whatever it takes” mindset to support customers and peers.

Experience

• Education: Bachelor’s degree preferred.
• Experience: Minimum 5+ years in freight brokerage, logistics operations, or account management (FTL, LTL, Intermodal).
• Technical Skills: Proficiency in TMS and CRM systems (HubSpot preferred), MS Office (Word, Excel, PowerPoint), and internal pricing tools.
• Knowledge: Strong understanding of DOT regulations, Hours of Service, and claims processes.
• Communication: Excellent verbal and written communication, presentation, and negotiation skills; strong conflict resolution and relationship-building ability.
• Business Acumen: Demonstrated ability to manage multiple accounts, analyze performance, and translate insights into actionable strategies.
• Professional Development: Commitment to continuous learning and development in line with customer and business needs.
• Ability to work a flexible schedule based on shipment volume and customer needs.
• Travel may be required for customer meetings, site visits, or leadership events.

This position offers a competitive base salary.