Growth-Oriented Freight Brokerage Account Manager

CJ Logistics America; Des Plaines (IL); Híbrido; USD 33.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, life, anddis

401(k) retirement savings

Paid time off

Tuition assistance

Early access to earned wages

High performance culture with a contin

Opportunities for advancement

Descripción de la vacante

CJ Logistics America is seeking a dedicated Account Manager to nurture client relationships and drive growth within existing accounts. You will coordinate with internal teams to ensure smooth shipments, accurate documentation, and timely updates, while identifying opportunities to expand services and revenue.

Ideal candidates have 2+ years in account management or logistics, strong communication, and CRM experience. This hybrid role is based in Des Plaines, IL with travel up to 10%.

Formación

• 2+ years of experience in account management, logistics, or a related customer facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail and organizational skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to be client-focused with a commitment to building long-term relationships.
• Self-motivated and able to work independently while collaborating with teams.
• Ability to thrive in a fast-paced, dynamic environment.

Responsabilidades

• Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust.
• Ensure customer satisfaction by addressing concerns, resolving issues, and delivering exceptional service.
• Identify and pursue opportunities to expand services and revenue within existing accounts.
• Collaborate with internal teams to ensure smooth execution of shipments, accurate documentation, and timely updates.
• Track account performance, analyze trends, and provide recommendations to improve service and strengthen client relationships.
• Provide regular updates to clients on shipment status, performance metrics, and any relevant insights.
• Act promptly to address operational issues, shipment delays, or service disruptions, ensuring customer expectations are met.
• Keep clients informed about new services, industry trends, and company updates to maximize engagement and loyalty.
• Maintain accurate and up-to-date records of account activity, communications, and opportunities in the company’s CRM system.
• Follows established communication protocols and maintains professional interactions.
• Travel up to 10% of the time to CJ Logistics America locations or customer sites.
• Perform other related job duties as assigned or required.

Conocimientos

Account management

Communication

Problem solving

Detail oriented

CRM

Independent

Team collaboration

Fast-paced

Educación

Bachelor’s degree

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

CJ Logistics America is seeking a dedicated Account Manager to nurture client relationships and drive growth within existing accounts. You will coordinate with internal teams to ensure smooth shipments, accurate documentation, and timely updates, while identifying opportunities to expand services and revenue.

Ideal candidates have 2+ years in account management or logistics, strong communication, and CRM experience. This hybrid role is based in Des Plaines, IL with travel up to 10%.