Senior Living Sales Counselor

Tharp Consulting; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Tharp Consulting in Pittsburgh is seeking a Retirement Living Counselor to assist older adults and families as they explore senior living options, from independent living to memory care. You will listen to preferences, assess care needs, and clearly explain available services.

The role emphasizes compassionate communication, resident-first relationships, and collaboration with internal teams to ensure a smooth transition and a positive, person-centered experience.

Qualifications

• Excellent communication, listening, and interpersonal skills.
• Ability to assess needs and match residents to appropriate care options.
• Strong customer service orientation and empathetic approach.
• Team-focused mindset and ability to coordinate with multiple stakeholders.

Responsibilities

• Build trusted, resident-first relationships with prospective residents and families.
• Coordinate tours and visits, and follow up on inquiries.
• Guide individuals through the decision-making process with compassion, respect, and integrity.
• Collaborate with internal teams to support a smooth transition and a positive experience.
• Represent the community in a mission-driven, customer-centered manner.

Skills

Communication skills

Needs assessment

Customer service

Team coordination

Job description

Retirement Living Counselor supports older adults and their families in exploring senior living options. You will listen to prospective residents, learn their preferences and care needs, and clearly explain available services—from independent living to assisted living, memory care, and skilled nursing.

Key Responsibilities

• Build trusted, resident-first relationships with prospective residents and families.
• Coordinate tours and visits, and follow up on inquiries.
• Guide individuals through the decision-making process with compassion, respect, and integrity.
• Collaborate with internal teams to support a smooth transition and a positive experience.
• Represent the community in a mission-driven, customer-centered manner.

Qualifications & Skills

• Excellent communication, listening, and interpersonal skills.
• Ability to assess needs and match residents to appropriate care options.
• Strong customer service orientation and empathetic approach.
• Team-focused mindset and ability to coordinate with multiple stakeholders.