Senior Living Sales Counselor

RoShay Services; Upper St. Clair (Allegheny County); On-site; USD 40,000 - 65,000; Full time

Job summary

RoShay Services seeks a Retirement Living Counselor to provide resident-first guidance to older adults and families as they explore community living options. The role involves listening to needs, explaining services, arranging visits, guiding families through decisions, and coordinating with care teams to ensure accurate information and a welcoming experience.

Documentation and follow-up are essential. The position emphasizes compassionate service, trust-building, and teamwork to support

Qualifications

• Compassionate, people-centered approach with strong communication skills.
• Ability to build trust with residents and families.
• Organizational skills for accurate documentation and follow-up.
• Team-oriented mindset and commitment to high-quality service.

Responsibilities

• Listen to prospective residents’ needs and preferences.
• Explain available services, lifestyle choices, and next steps with respect and integrity.
• Arrange and support community visits.
• Guide families through the decision process and help them make informed choices.
• Collaborate with community teams to ensure accurate, consistent information and a welcoming experience.
• Maintain and update prospect records and complete follow-up activities.

Skills

Compassionate approach

Strong communication

Trust-building with residents

Documentation and follow-up

Team-oriented service

Job description

Retirement Living Counselor provides resident-first guidance to older adults and their families as they explore community living options.

Key Responsibilities

• Listen to prospective residents’ needs and preferences.
• Explain available services, lifestyle choices, and next steps with respect and integrity.
• Arrange and support community visits.
• Guide families through the decision process and help them make informed choices.
• Collaborate with community teams to ensure accurate, consistent information and a welcoming experience.
• Maintain and update prospect records and complete follow-up activities.

Qualifications & Skills

• Compassionate, people-centered approach with strong communication skills.
• Ability to build trust with residents and families.
• Organizational skills for accurate documentation and follow-up.
• Team-oriented mindset and commitment to high-quality service.