Retirement Living Sales Counselor

Tharp Consulting; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

Tharp Consulting in the United States is seeking a compassionate Senior Living Advisor to help older adults and families understand senior living options and make informed decisions.

You will learn needs, explain independent living vs memory care, conduct tours, respond to inquiries, and collaborate with teams to deliver a welcoming experience while supporting occupancy goals.

Qualifications

• Strong communication and relationship-building skills with empathy and respect.
• Ability to guide families through options and address questions clearly.
• Customer-service mindset and collaborative approach with community teams.
• Comfort representing senior living communities and explaining care levels.

Responsibilities

• Learn prospective residents’ needs and preferences through compassionate, person-first conversations.
• Explain and compare independent living, assisted living, memory care, and skilled nursing services.
• Respond to inquiries, build trusted relationships, and guide families through the decision process with integrity.
• Conduct community tours and coordinate follow-up with prospective residents and families.
• Collaborate with internal teams to deliver a welcoming experience and support occupancy goals.

Skills

Compassionate communication

Relationship-building

Empathy and respect

Customer-service mindset

Job description

will help older adults and their families understand senior living options and make informed decisions.

Key Responsibilities

• Learn prospective residents’ needs and preferences through compassionate, person-first conversations.
• Explain and compare independent living, assisted living, memory care, and skilled nursing services.
• Respond to inquiries, build trusted relationships, and guide families through the decision process with integrity.
• Conduct community tours and coordinate follow-up with prospective residents and families.
• Collaborate with internal teams to deliver a welcoming experience and support occupancy goals.

Qualifications & Skills

• Strong communication and relationship-building skills with empathy and respect.
• Ability to guide families through options and address questions clearly.
• Customer-service mindset and collaborative approach with community teams.
• Comfort representing senior living communities and explaining care levels.