Senior Living Sales Counselor

TSP talent; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

TSP talent in Pittsburgh seeks a Retirement Living Sales Counselor to help older adults and families explore senior living options with a resident-first, mission-driven approach.

You will build trusting relationships, educate families on services, guide tours, and coordinate with community teams to ensure a welcoming transition, while maintaining thoughtful follow-up and compassionate care.

Qualifications

• Excellent interpersonal skills with empathy and professionalism (must connect well with residents and families).
• Ability to explain care and lifestyle options clearly to diverse audiences.
• Customer-focused mindset with a commitment to resident well-being.
• Comfort collaborating with healthcare and hospitality/service-oriented teams.
• Desire for continuous professional growth and learning.

Responsibilities

• Build trusting relationships by learning prospective residents’ needs and preferences.
• Educate families on available services, including independent living, assisted living, memory care, and skilled nursing.
• Guide prospects through tours and the overall decision-making process.
• Maintain timely follow-up to support informed next steps.
• Collaborate with community teams to facilitate a welcoming transition.

Skills

Interpersonal skills

Relationship-building

Empathy

Clear communication

Care options knowledge

Customer focus

Job description

Retirement Living Sales Counselor to help older adults and families explore senior living options with a resident-first, mission-driven approach.

Key Responsibilities

• Build trusting relationships by learning prospective residents’ needs and preferences.
• Educate families on available services, including independent living, assisted living, memory care, and skilled nursing.
• Guide prospects through tours and the overall decision-making process.
• Maintain timely follow-up to support informed next steps.
• Collaborate with community teams to facilitate a welcoming transition.

Qualifications & Skills

• Strong interpersonal and relationship-building skills with empathy and professionalism.
• Ability to communicate clearly about care and lifestyle options.
• Customer-focused mindset and commitment to resident well-being.
• Comfort working with healthcare and hospitality/service-oriented teams.
• Drive for continuous improvement and professional growth.