Senior Living Front Desk Concierge – Welcoming & Helpful

Cogir USA; Mill Creek (WA); On-site; USD 19,000 - 28,000; Full time

Job summary

Cogir Senior Living in Scottsdale, AZ seeks a Concierge to be the first point of contact for residents, families, visitors and guests. This role provides front desk coverage and exceptional service, addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

The position supports management and contributes to a welcoming community atmosphere. The role requires a HS diploma and 6–12 months in customer service with proficiency in Word, Excel and Outlook.

Qualifications

• 6–12 months of front desk or customer service experience required.
• Proficient with Word, Excel, and Outlook.
• Ability to maintain confidentiality and act professionally.

Responsibilities

• Answer multi-line telephone and direct inquiries.
• Greet families, residents, guests, and vendors.
• Maintain visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk

Phone etiquette

Communication

Multitasking

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living in Scottsdale, AZ seeks a Concierge to be the first point of contact for residents, families, visitors and guests. This role provides front desk coverage and exceptional service, addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

The position supports management and contributes to a welcoming community atmosphere. The role requires a HS diploma and 6–12 months in customer service with proficiency in Word, Excel and Outlook.