Senior Living Front Desk Concierge

The Gardens Care Homes; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Gardens Care Homes in Scottsdale, AZ seeks a Front Desk Supervisor/Business Office Manager to greet residents and coordinate front‑of‑house operations. You will answer calls, route inquiries, monitor access, and support events with professionalism.

The role emphasizes switchboard proficiency, multitasking, and clear communication. A high school diploma is required; one year of receptionist/switchboard experience is preferred, with senior living experience a plus.

Qualifications

• High school diploma or equivalent.
• Minimum one year receptionist/switchboard experience; senior living experience preferred.
• Proficiency with Gardens Care approved systems: Google Workspace, ECP, Sagely, and ADP.

Responsibilities

• Provide ongoing switchboard coverage; greet and assist all visitors and callers.
• Resolve routine issues with professionalism; de‑escalate concerns and ensure follow‑through.
• Accept and log packages; notify recipients; distribute mail and magazines; maintain visitor sign‑in.
• Monitor security systems as applicable; maintain controlled access to public entries.
• Submit maintenance work orders as requested; keep lobby and desk neat and clean; assemble marketing materials as needed.
• Assist with event sign‑ins; maintain resident directories and status lists; create notices and internal screen content; greet job applicants and explain next steps.

Skills

Switchboard operations

Multi-tasking

Calm problem solving

Strong communication

Education

High school diploma or equivalent

Tools

Google Workspace

ECP

Sagely

ADP

Job description

Gardens Care Homes in Scottsdale, AZ seeks a Front Desk Supervisor/Business Office Manager to greet residents and coordinate front‑of‑house operations. You will answer calls, route inquiries, monitor access, and support events with professionalism.

The role emphasizes switchboard proficiency, multitasking, and clear communication. A high school diploma is required; one year of receptionist/switchboard experience is preferred, with senior living experience a plus.