Senior Living Concierge | Warm Welcome & Support

Cedarhurst Senior Living; Waterloo (IL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Life insurance

Long-term disability coverage

401(k) Plan with company match

Training and development opportunities

Promotion from within

Job summary

Cedarhurst Senior Living is a leading provider of senior living communities dedicated to enriching residents’ lives with exceptional care and personalized services. The Concierge position supports front desk operations, coordinates resident requests, and helps maintain a safe, welcoming environment for residents, families, and staff.

Reporting to the Executive Director, this role requires strong customer service skills, effective communication, and the ability to multitask across clerical,

Qualifications

• Experience in customer service, preferably in senior living, healthcare, hospitality, or similar setting.
• Demonstrated ability to communicate clearly with residents, families, and staff.
• Proficiency with common digital tools and applications (Outlook, Excel, Word) and basic HR/eHR platforms.

Responsibilities

• Welcome residents, visitors, and guests with exceptional service at the front desk.
• Monitor entry/exit points and sign in guests and residents; enforce safety protocols.
• Engage regularly with residents and help them feel valued and cared for.
• Receive and distribute mail and packages.
• Manage external/internal calls and relay messages to the right person/department.
• Assist leadership with clerical duties and support Sales/Marketing inquiries.
• Assist residents with transportation scheduling and event reservations.
• Process guest meal sales and credit card transactions as needed.
• Submit work orders to Maintenance on residents’ behalf.
• Monitor the emergency systems and fire alarm panel.
• Facilitate effective communication between staff and residents’ families about care.
• Collaborate with team and management; handle conflicts professionally.
• Other duties as assigned.

Skills

Customer service

Communication

CPR/BLS

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Cedarhurst Senior Living is a leading provider of senior living communities dedicated to enriching residents’ lives with exceptional care and personalized services. The Concierge position supports front desk operations, coordinates resident requests, and helps maintain a safe, welcoming environment for residents, families, and staff.

Reporting to the Executive Director, this role requires strong customer service skills, effective communication, and the ability to multitask across clerical,