Senior Living Concierge: Warm Welcome & Community Support

Cedarhurst Living; Warsaw (IN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Long-term disability coverage

401(k) Plan with company match

Job summary

Cedarhurst Living in Warsaw, IN, is seeking a Concierge to be the first point of contact for residents, families, visitors, and staff, ensuring a warm welcome and exceptional service. The role supports daily operations and coordinates communications to maintain a smooth community environment.

The Concierge will assist residents with transportation, event reservations, mail handling, and administrative tasks for the Executive Director and teams, upholding Cedarhurst’s service standards and safety

Qualifications

• High School Diploma or equivalent preferred.
• Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
• CPR or BLS certification preferred.

Responsibilities

• Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community.
• Monitor the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.
• Regularly engage with residents helping them feel valued and cared for
• Receive and distribute mail and packages.
• Manage external and internal calls, taking and communicating messages, and forwarding calls to the appropriate person/department.
• Assist Executive Director & Business Office Manager with clerical/administrative duties, and support Sales & Marketing with inquiries.

Skills

Customer service

Communication

Teamwork

Hospitality

Education

High School Diploma or equivalent

CPR or BLS certification

Tools

Microsoft Office (Outlook, Excel, Word)

Electronic health record systems

HR-related systems

Job description

Cedarhurst Living in Warsaw, IN, is seeking a Concierge to be the first point of contact for residents, families, visitors, and staff, ensuring a warm welcome and exceptional service. The role supports daily operations and coordinates communications to maintain a smooth community environment.

The Concierge will assist residents with transportation, event reservations, mail handling, and administrative tasks for the Executive Director and teams, upholding Cedarhurst’s service standards and safety