Senior Living Concierge & Guest Services Lead

Ciel Senior Living; Vernon Hills (IL); On-site; USD 27,000 - 29,000; Full time

Job summary

Ciel Senior Living is seeking a Concierge to greet visitors, coordinate property tours, answer a multi-line telephone, and provide clerical support as the first impression of the Community.

The role involves assisting residents, family members, and guests with information and requests, managing mail and office tasks, keeping the lobby stocked with literature, and supporting dining room service and marketing efforts while maintaining a safe, professional environment.

Qualifications

• High school diploma or equivalent preferred.
• Able to read, write, and understand the English language, and be able to follow written or oral instructions.
• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations.
• Able to deal professionally with personnel, residents, family members, visitors, and the general public.
• Experience using computer software (Microsoft).
• Have patience, professionalism, cheerful disposition and enthusiasm.

Responsibilities

• Greet visitors and direct them to appropriate offices or residents.
• Arrange tours of the property for visitors.
• Answer a multi-line telephone and channel information.
• Provide clerical support to administrative staff.
• Maintain reception area and property literature, and keep lobby tidy.
• Assist in dining room service and support marketing efforts during tours.

Skills

English language

Professionalism

Customer service

Clerical skills

Computer skills

Decision making

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Ciel Senior Living is seeking a Concierge to greet visitors, coordinate property tours, answer a multi-line telephone, and provide clerical support as the first impression of the Community.

The role involves assisting residents, family members, and guests with information and requests, managing mail and office tasks, keeping the lobby stocked with literature, and supporting dining room service and marketing efforts while maintaining a safe, professional environment.