Senior Living Concierge — Guest Experience & Scheduling

Provincial Senior Living; Lodi (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling (full-time/part‑tI

Paid time off and holidays (full-time)

Comprehensive benefits package (health

401(K) with employer matching

Paid training

Meals and uniforms

Employee Assistance Program

Job summary

Provincial Senior Living is seeking a Concierge to greet guests, residents, and employees, manage calls, and provide general information. The role includes handling messages, guiding visitors, and supporting administrative tasks across the community.

The position emphasizes customer service, duties like mail organization, meal ticket preparation, and maintaining logs. A supportive team environment and opportunities for growth are highlighted in this community-focused setting.

Qualifications

• Customer service experience and/or training preferred.
• Ability to greet guests, residents, and employees and manage calls and messages.
• Good communication and organizational skills required.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Provincial Senior Living is seeking a Concierge to greet guests, residents, and employees, manage calls, and provide general information. The role includes handling messages, guiding visitors, and supporting administrative tasks across the community.

The position emphasizes customer service, duties like mail organization, meal ticket preparation, and maintaining logs. A supportive team environment and opportunities for growth are highlighted in this community-focused setting.