Senior Living Concierge | Front Desk & Resident Services

Veranda Club; Boca Raton (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid time off and Holidays (full-time)

Flexible scheduling options with full‑

Paid training

401(K) with employer match

Opportunities for growth and promotion

Employee Assistance Program

Job summary

Discovery Senior Living in Boca Raton, FL is seeking a friendly Concierge to welcome residents and visitors, manage front-desk operations, and support resident services. You will answer calls, coordinate appointments, and maintain organized records while upholding confidentiality and a professional demeanor in a fast-paced community.

The ideal candidate has 1–3 years of customer service or reception experience, strong communication skills, and basic computer literacy.

Qualifications

• High school diploma or GED preferred.
• 1–3 years of customer service, reception, or administrative experience preferred.
• Strong communication, organization, and interpersonal skills.
• Professional demeanor with the ability to multitask in a fast-paced environment.
• Basic computer skills and comfort using phones, email, and office systems.
• Ability to maintain confidentiality and represent the community positively.

Responsibilities

• Perform telephone answering and reception duties, managing internal and external calls professionally and courteously.
• Take accurate, detailed messages and ensure timely communication to the appropriate recipient.
• Greet residents, families, and visitors warmly; respond to inquiries and provide directions as needed.
• Collate brochures and support marketing materials as requested.
• Prepare meal tickets for team members and family members; tally meal count sheets for Dining Services.
• Maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets.
• Coordinate and manage resident and family appointments including transportation, salon services, and other community resources.
• Keep the front desk and entry areas clean, organized, and welcoming at all times.
• Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators.
• Maintain resident forms related to miscellaneous credits.
• Follow all company personnel policies, operating procedures, and confidentiality requirements.
• Perform other duties as assigned.

Skills

Customer service

Reception

Administrative experience

Communication

Organization

Interpersonal skills

Multitasking

Confidentiality

Computer skills

Phone etiquette

Education

High School Diploma or GED

Job description

Discovery Senior Living in Boca Raton, FL is seeking a friendly Concierge to welcome residents and visitors, manage front-desk operations, and support resident services. You will answer calls, coordinate appointments, and maintain organized records while upholding confidentiality and a professional demeanor in a fast-paced community.

The ideal candidate has 1–3 years of customer service or reception experience, strong communication skills, and basic computer literacy.