Senior Living Concierge & Front Desk Host

Where the Heart Is by Cogir; Burlington (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cogir Senior Living in Burlington, WA seeks a friendly Concierge to serve residents, families, visitors, and staff. You’ll provide front desk coverage, handle calls, and coordinate resident services in a welcoming, professional environment.

The role requires excellent communication, 6–12 months customer service experience in a service setting, and flexibility to work weekends and holidays, with opportunities for growth within a supportive team.

Qualifications

• High School Diploma or equivalent.
• 6–12 months of customer service/front desk experience in a hotel, retirement community, or office setting is required.
• Working knowledge of Word, Excel, and Outlook.
• Patience and willingness to assist residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

• Answer a multi-line telephone, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and elevate issues to management when necessary.
• Complete work order requests.

Skills

Customer service

Front desk

Multitasking

Microsoft Office

Communication

Scheduling

Confidentiality

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Cogir Senior Living in Burlington, WA seeks a friendly Concierge to serve residents, families, visitors, and staff. You’ll provide front desk coverage, handle calls, and coordinate resident services in a welcoming, professional environment.

The role requires excellent communication, 6–12 months customer service experience in a service setting, and flexibility to work weekends and holidays, with opportunities for growth within a supportive team.