Senior Living Care Counselor

Azza HealthCare Agency; New Eagle (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Azza HealthCare Agency is seeking a Life Plan Counselor to provide compassionate guidance to older adults and their families as they explore senior living and care options.

You will listen to individual needs, explain living choices, guide the evaluation and selection process, and coordinate personalized transitions with care teams while maintaining accurate records and following up with residents and families.

Qualifications

• Strong communication, relationship-building, and customer service skills.
• Interest in senior living and/or healthcare.
• Compassionate, respectful approach focused on dignity and quality of life.
• Ability to work collaboratively with internal teams.

Responsibilities

• Listen to individual needs and preferences to support resident-first decision-making.
• Explain living and care choices, including independent living, assisted living, memory care, skilled nursing, and continuing care.
• Guide prospective residents through the evaluation and selection process.
• Coordinate personalized transitions by partnering with community teams.
• Maintain accurate records and deliver thoughtful follow-up.

Skills

Communication

Relationship building

Customer service

Job description

Life Plan Counselor provides compassionate guidance to older adults and their families as they explore senior living and care options.

Key Responsibilities

• Listen to individual needs and preferences to support resident-first decision-making.
• Explain living and care choices, including independent living, assisted living, memory care, skilled nursing, and continuing care.
• Guide prospective residents through the evaluation and selection process.
• Coordinate personalized transitions by partnering with community teams.
• Maintain accurate records and deliver thoughtful follow-up.

Qualifications & Skills

• Strong communication, relationship-building, and customer service skills.
• Interest in senior living and/or healthcare.
• Compassionate, respectful approach focused on dignity and quality of life.
• Ability to work collaboratively with internal teams.