Life Plan Community Counselor

The VIOS Clinic; Collier Township (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

The VIOS Clinic is seeking a Life Plan Counselor to support older adults and their families in exploring living and care options. You will listen to individual needs, explain levels of care, and guide residents through the life plan process with compassion and clarity.

Responsibilities include coordinating with internal teams, maintaining thorough records, and ensuring a welcoming experience from inquiry to transition.

Qualifications

• Strong interpersonal and communication skills with a resident-centered, empathetic approach.
• Ability to explain care services clearly and help individuals plan next steps.
• Detail-oriented with experience maintaining accurate documentation.
• Collaborative mindset and commitment to continuous improvement.

Responsibilities

• Build trust and provide compassionate guidance to residents and families.
• Coordinate with internal community teams to support informed decision-making.
• Maintain accurate, complete records related to inquiries and life plan progress.
• Ensure a welcoming, respectful experience from initial inquiry through transition.

Skills

Interpersonal skills

Empathy

Communication

Documentation

Team collaboration

Job description

Life Plan Counselor supports older adults and their families in exploring living and care options. You listen to individual needs, explain levels of care (independent living, assisted living, memory care, and skilled nursing), and guide residents through the life plan process.

Key Duties

• Build trust and provide compassionate guidance to residents and families.
• Coordinate with internal community teams to support informed decision-making.
• Maintain accurate, complete records related to inquiries and life plan progress.
• Ensure a welcoming, respectful experience from initial inquiry through transition.

Qualifications & Skills

• Strong interpersonal and communication skills with a resident-centered, empathetic approach.
• Ability to explain care services clearly and help individuals plan next steps.
• Detail-oriented with experience maintaining accurate documentation.
• Collaborative mindset and commitment to continuous improvement.