Resident Services Counselor

Health Here; Hickory (Washington County); On-site; USD 60,000 - 90,000; Full time

Job summary

Health Here is seeking a Life Plan Counselor to work with older adults and families, guiding decisions about independent living, assisted living, memory care, and skilled nursing. You will listen to individual goals, explain options clearly, and support families through evolving care needs.

The role emphasizes compassionate engagement, thorough documentation, and collaboration with cross-functional teams to ensure seamless planning and follow-up through the decision-making process.

Qualifications

• Strong verbal and written communication skills.
• Empathy and ability to guide families through complex care decisions.
• Attention to detail for accurate recordkeeping and documentation.
• Comfort working with cross-functional teams to coordinate care options.
• Ability to educate clients on independent living, assisted living, memory care and skilled nursing.

Responsibilities

• Engage with residents and families in a compassionate, resident-first manner.
• Educate clients on available care levels and services.
• Coordinate with collaborative teams to gather and share relevant information.
• Maintain accurate records and documentation.
• Provide respectful, timely follow-up throughout the planning process.

Skills

Communication

Interpersonal skills

Empathy

Decision-making support

Cross-functional collaboration

Job description

Role: Life Plan Counselor (senior living planning)
Work with older adults and their families to explore senior living options and plan for evolving care needs. Listen to individual goals, provide clear explanations of independent living, assisted living, memory care, and skilled nursing services, and support families through the decision-making process.

Key Responsibilities

• Engage with residents and families in a compassionate, resident-first manner
• Educate clients on available care levels and services
• Coordinate with collaborative teams to gather and share relevant information
• Maintain accurate records and documentation
• Provide respectful, timely follow-up throughout the planning process

Qualifications & Skills: Strong communication and interpersonal skills, empathy, ability to guide people through complex choices, attention to detail for recordkeeping, and comfort working with cross-functional teams.