Resident Counselor

Azza HealthCare Agency; McGovern (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Azza HealthCare Agency is seeking a Life Plan Counselor to assist older adults and families in navigating lifestyle and care options such as independent living, assisted living, memory care, and skilled nursing.

The role emphasizes listening to goals and needs, clearly explaining service options, and guiding next steps with a resident-first approach to ensure informed decisions and compassionate support.

Qualifications

• Compassionate, patient, and service-oriented communication.
• Ability to assess needs, explain options clearly, and support decision-making.
• Strong interpersonal skills and professionalism with residents and families.
• Team-focused mindset and commitment to integrity and continuous improvement.

Responsibilities

• Listen to prospective residents to understand goals, needs, and preferences.
• Explain available services and help residents and families make informed decisions.
• Guide individuals through planning and next-step processes with a resident-first approach.
• Collaborate with internal community teams to coordinate information and support smooth transitions.
• Provide a respectful, compassionate, and supportive experience throughout inquiries.

Skills

Compassionate communication

Needs assessment

Interpersonal skills

Team-oriented

Job description

Life Plan Counselor

works with older adults and families to navigate lifestyle and care options, including independent living, assisted living, memory care, and skilled nursing.

Key Responsibilities

• Listen to prospective residents to understand goals, needs, and preferences.
• Explain available services and help residents and families make informed decisions.
• Guide individuals through planning and next-step processes with a resident-first approach.
• Collaborate with internal community teams to coordinate information and support smooth transitions.
• Provide a respectful, compassionate, and supportive experience throughout inquiries.

Qualifications & Skills

• Compassionate, patient, and service-oriented communication style.
• Ability to assess needs, explain options clearly, and support decision-making.
• Strong interpersonal skills and professionalism with residents and families.
• Team-focused mindset and commitment to integrity and continuous improvement.