Life Plan Counselor

Azza HealthCare Agency; Schellsburg (Bedford County); On-site; USD 42,000 - 68,000; Full time

Job summary

Azza HealthCare Agency is seeking a Care Advisor to support older adults and families in choosing senior living and care options. You will learn needs and preferences, explain options across independent living to skilled nursing, and guide families with empathy.

Build trusted relationships, coordinate follow-ups, and maintain accurate records while collaborating with internal teams to ensure smooth transitions.

Qualifications

• Strong interpersonal and communication skills with seniors and families.
• Ability to assess needs and translate them into appropriate care options.
• High attention to detail for documentation and record accuracy.
• Team-oriented mindset with compassionate, respectful service.

Responsibilities

• Learn each prospective resident’s needs and preferences.
• Explain and compare independent living, assisted living, memory care, and skilled nursing services.
• Guide families through the decision-making process with empathy and clarity.
• Build trusted relationships and provide resident-first guidance.
• Coordinate follow-up actions and communication.
• Maintain accurate, organized records.
• Collaborate with internal teams to support smooth transitions.

Skills

Interpersonal skills

Communication

Assessment of needs

Attention to detail

Team player

Job description

supports older adults and their families in exploring senior community living and care options.

Key Responsibilities

• Learn each prospective resident’s needs and preferences.
• Explain and compare independent living, assisted living, memory care, and skilled nursing services.
• Guide families through the decision-making process with empathy and clarity.
• Build trusted relationships and provide resident-first guidance.
• Coordinate follow-up actions and communication.
• Maintain accurate, organized records.
• Collaborate with internal teams to support smooth transitions.

Qualifications & Skills

• Strong interpersonal and communication skills with sensitivity to seniors and families.
• Ability to assess needs and translate them into appropriate care options.
• High attention to detail for documentation and record accuracy.
• Team-oriented mindset and commitment to compassionate, respectful service.