Senior Living Sales Counselor

Coulter Services; Schellsburg (Bedford County); On-site; USD 42,000 - 54,000; Full time

Job summary

Coulter Services in the United States seeks a Retirement Living Counselor to help older adults and families navigate senior living options and determine the best fit for their needs.

You will listen to preferences, assess requirements, explain available services, and guide tours and decision-making, building trusting relationships across care teams.

This role emphasizes compassionate communication and a resident-first approach within an inclusive, team-oriented culture.

Qualifications

• Strong communication and active listening skills.
• Empathy, compassion, and respect for older adults and families.
• Ability to assess needs and explain care and housing options.
• Relationship-building and trustworthiness.
• Team-oriented mindset and collaboration across programs.

Responsibilities

• Listen to prospective residents and families to understand preferences, needs, and concerns.
• Assess requirements and explain available community services and living choices.
• Guide prospects through tours/visits and the decision-making process.
• Build trusting relationships with residents, families, and team members.
• Coordinate follow-up to support a smooth, resident-first experience.
• Collaborate with colleagues across independent living, assisted living, memory care, and skilled nursing services.

Skills

Strong communication & active listener

Empathy & compassion

Assess needs & explain options

Relationship-building

Team-oriented mindset

Job description

Retirement Living Counselor helps older adults and their families navigate senior living options and determine the best fit for their needs.

Key Responsibilities

• Listen to prospective residents and families to understand preferences, needs, and concerns.
• Assess requirements and explain available community services and living choices.
• Guide prospects through tours/visits and the decision-making process.
• Build trusting relationships with residents, families, and team members.
• Coordinate follow-up to support a smooth, resident-first experience.
• Collaborate with colleagues across independent living, assisted living, memory care, and skilled nursing services.

Qualifications & Skills

• Strong communication and active listening skills.
• Empathy, compassion, and respect for older adults and their families.
• Ability to assess needs and clearly explain care and housing options.
• Relationship-building and trustworthiness.
• Team-oriented mindset and comfort working across care/service programs.

Mission & Culture

Work within an inclusive, mission-driven environment grounded in integrity and a focus on improving seniors’ quality of life.