Senior Living Admissions & Referral Partnerships Lead

The Geneva Suites; BLOOMINGTON (MN); Sur place; USD 64 000 - 86 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401(k)

Mileage allowance

Paid training and continuing education

Growth opportunities

Résumé du poste

The Geneva Suites is seeking a Community Care Specialist to drive private-pay occupancy across its Twin Cities homes. You will build referral partnerships, guide families from inquiry through move-in, and manage relationships with hospitals, discharge planners, and community partners.

Responsibilities include tours, assessments, and admissions support, while leveraging CRM tools to track progress and maintain a high level of service and communication with families and partners.

Qualifications

• 2+ years of experience in consultative sales, outreach, or admissions required; experience in senior care, healthcare, or another high-trust service industry strongly preferred.
• Experience building referral relationships with hospitals, TCUs, discharge planners, social workers, or senior living communities preferred; an existing Twin Cities referral network preferred.
• Proficiency with CRM systems, email platforms, and calendar management required.
• Comfort with in-person relationship development and public speaking, a valid driver's license, and reliable transportation required, along with a passion for serving seniors and their families with dignity and compassion.

Responsabilités

• Secure private-pay resident move-ins by converting qualified inquiries into tours, assessments, and admissions.
• Build and maintain referral networks with traditional sources (hospitals, TCUs, discharge planners, social workers) and nontraditional sources (wealth managers, fiduciaries, churches, community leaders).
• Network in person on a consistent basis near Geneva Suites locations and represent the company at community events, meetings, and professional gatherings.
• Respond promptly to every inquiry from families and referral partners.
• Conduct private tours of Geneva Suites homes with empathy and confidence, and guide families through assessments and admissions steps.
• Use active listening and discovery to understand each family's care needs, priorities, financial considerations, and decision timeline.
• Clearly communicate what sets The Geneva Suites apart: care ratios, home environments, and a resident-centered model.
• Serve as the consistent point of contact from first inquiry through move-in, coordinating follow-up promptly and personally.
• Track inquiries, referral sources, tours, and follow-up actions in the CRM so no prospective resident or partner relationship is overlooked.
• Travel regularly between Geneva Suites locations and referral partner sites, with limited company-paid travel outside Minnesota.

Connaissances

Consultative selling

Relationship building

Public speaking

Outils

CRM systems

Email platforms

Calendar management

Description du poste

The Geneva Suites is seeking a Community Care Specialist to drive private-pay occupancy across its Twin Cities homes. You will build referral partnerships, guide families from inquiry through move-in, and manage relationships with hospitals, discharge planners, and community partners.

Responsibilities include tours, assessments, and admissions support, while leveraging CRM tools to track progress and maintain a high level of service and communication with families and partners.