Senior Life Sciences Omnichannel Strategy Lead

Capgemini Invent; New York (NY); Hybrid; USD 112,000 - 160,000; Full time

Job summary

Capgemini Invent, a leading transformation consultancy, seeks a Senior Consultant in Life Sciences to lead CRM and omnichannel initiatives, manage on-site client relationships, and drive commercial transformation. You will engage with pharma marketing, sales, and leadership to deliver executive-ready roadmaps and impactful outcomes.

This role involves shaping strategies, mentoring team members, and contributing to sales and recruitment activities.

Qualifications

• 5+ years advising or working with Pharma/Life Sciences commercial teams on customer journey, omnichannel strategy, and CRM execution.
• Deep knowledge of omnichannel engagement, including journeys, segmentation, targeting, digital marketing, CRM, and content personalization.
• CRM platform experience (e.g., Salesforce Health/Marketing/Sales Cloud) in business/advisory roles; hands-on configuration a plus.
• Led workstreams and managed cross-functional teams of analysts and tech specialists.
• Strong consulting skills: client problem-solving, workshop facilitation, executive storytelling, deck building, and client interviews.
• Excellent analytical and quantitative skills for structuring and interpreting business analyses (not coding-heavy).
• Advanced PowerPoint and Excel skills, focused on storytelling and analytical modeling.
• Confident professional presence with senior and executive client engagement skills.
• Self-motivated, proactive, and effective in ambiguous consulting settings.
• Willing to travel up to 80% as needed.

Responsibilities

• Lead workstreams in Life Sciences commercial and customer transformation programs.
• Drive pharma marketing strategy, sales effectiveness, and brand planning initiatives.
• Develop business strategies for commercial organizations, including customer segmentation and engagement models.
• Design and facilitate client workshops on commercial vision, customer journey, and omnichannel strategy.
• Advise client marketing, sales, and commercial leaders on structured problem solving and strategy.
• Shape CRM and omnichannel strategies in partnership with Salesforce teams.
• Coordinate cross-functional teams to ensure timely, high-quality workstream delivery.
• Lead analyses to assess commercial performance and identify transformation opportunities.
• Synthesize insights into executive-ready recommendations and roadmaps.
• Support development of AI-enabled commercial and CRM use cases focused on business value.
• Contribute to CRM capability maturity assessments and identify improvement areas.
• Translate business needs into functional requirements and user stories.
• Play a key role in client proposals and RFI/RFP responses.
• Identify new business and project expansion opportunities.
• Support recruiting, training, and mentoring within the Life Sciences team.

Skills

Client engagement

Salesforce CRM

Omnichannel strategy

Executive storytelling

Analytical skills

Team leadership

Travel readiness

Education

Bachelor's degree

Tools

Salesforce Health/Marketing/Sales Cloud

Job description

Capgemini Invent, a leading transformation consultancy, seeks a Senior Consultant in Life Sciences to lead CRM and omnichannel initiatives, manage on-site client relationships, and drive commercial transformation. You will engage with pharma marketing, sales, and leadership to deliver executive-ready roadmaps and impactful outcomes.

This role involves shaping strategies, mentoring team members, and contributing to sales and recruitment activities.