Senior Life Sciences Omnichannel Strategy Consultant

Capgemini Invent; Chicago (IL); Hybrid; USD 112,000 - 160,000; Full time

Job summary

Capgemini Invent is seeking a Senior Consultant on its Life Sciences team in the US to lead client workstreams, drive CRM and omnichannel initiatives, and shape strategic transformations for pharma commercial organizations.

You will manage on-site relationships, mentor team members, and contribute to sales, recruitment, and training efforts while delivering high-impact, executive-ready recommendations.

Qualifications

• 5+ years advising or working with Pharma/Life Sciences commercial teams on customer journey, omnichannel strategy, and CRM execution.
• Deep knowledge of omnichannel engagement, including journeys, segmentation, targeting, digital marketing, CRM, and content personalization.
• CRM platform experience in business/advisory roles; hands-on configuration a plus.

Responsibilities

• Lead workstreams in Life Sciences commercial and customer transformation programs.
• Drive pharma marketing strategy, sales effectiveness, and brand planning initiatives.
• Develop business strategies for commercial organizations, including customer segmentation and engagement models.
• Design and facilitate client workshops on commercial vision, customer journey, and omnichannel strategy.
• Advise client marketing, sales, and commercial leaders on structured problem solving and strategy.
• Shape CRM and omnichannel strategies in partnership with Salesforce teams.
• Coordinate cross-functional teams to ensure timely, high-quality workstream delivery.
• Lead analyses to assess commercial performance and identify transformation opportunities.
• Synthesize insights into executive-ready recommendations and roadmaps.
• Support development of AI-enabled commercial and CRM use cases focused on business value.
• Contribute to CRM capability maturity assessments and identify improvement areas.
• Translate business needs into functional requirements and user stories.
• Play a key role in client proposals and RFI/RFP responses.
• Identify new business and project expansion opportunities.
• Support recruiting, training, and mentoring within the Life Sciences team.

Skills

Omnichannel strategy

CRM execution

Client engagement

Leadership

Analytical modeling

Travel up to 80%

Education

Bachelor's degree

Tools

Salesforce Health Cloud

Sales Cloud

Salesforce Marketing Cloud

Job description

Capgemini Invent is seeking a Senior Consultant on its Life Sciences team in the US to lead client workstreams, drive CRM and omnichannel initiatives, and shape strategic transformations for pharma commercial organizations.

You will manage on-site relationships, mentor team members, and contribute to sales, recruitment, and training efforts while delivering high-impact, executive-ready recommendations.