Senior Library Assistant - Small Business Programs

Durham County; Durham, Northern (NC, KY); Hybrid; USD 43,000 - 72,000; Full time

Job summary

Durham County's Library department seeks a Senior Library Assistant for Business Services to develop, coordinate, and implement programming for all ages, focusing on entrepreneurship and small business support. You will also train patrons and community groups on using library resources for market research, business plans, and job readiness.

The role works with the Business Services Manager and requires a flexible schedule, including one evening per week, rotating Saturdays and Sundays.

Qualifications

• Experience planning, implementing, and evaluating programs for a wide variety of customers.
• Commitment to excellence in providing customer service to people of all ages.
• Thorough knowledge of small business support and building community partnerships.

Responsibilities

• Plan, implement, and evaluate a wide range of engaging activities, workshops, and library programs with emphasis on entrepreneurship, small business support, and job readiness
• Plan, implement, and evaluate adaptable themed-learning experiences for outside organizations, with emphasis on entrepreneurship, small business support, and job readiness for underserved populations
• Provide excellent customer service within the Library’s Small Business Center and other spaces including library programming, one-on-one assistance, and outreach
• Cross-training at all service points will be required for this role to support overall library operations
• Assist with monitoring and answering LibAnswers/LibChat
• Provide excellent internal customer service in a team-based environment
• Perform related tasks as required or requested

Skills

Customer service

Analytical skills

Program planning

Partnership development

Spanish language

Education

Community college degree in library science

Tools

LibAnswers

LibChat

Job description

Durham County's Library department seeks a Senior Library Assistant for Business Services to develop, coordinate, and implement programming for all ages, focusing on entrepreneurship and small business support. You will also train patrons and community groups on using library resources for market research, business plans, and job readiness.

The role works with the Business Services Manager and requires a flexible schedule, including one evening per week, rotating Saturdays and Sundays.