Senior Leave Claims Analyst — FMLA/STD Specialist

NAC Voya Services Company; Texas; Hybrid; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition reimbursement

Job summary

Voya is hiring a Sr. Claims Analyst in the Leave Management (VLM) department to guide claimants through their integrated leave process with empathy and clarity.

You will handle high-complexity claims, primarily Short Term Disability and FMLA, and mentor other analysts while ensuring contract language accuracy and regulatory compliance. You will collaborate with internal and external stakeholders, manage queues within SLAs, and participate in continuous improvement initiatives to deliver top-tier

Qualifications

• 2 years of experience in FMLA or unpaid leave claims management
• 2-3 years of experience in Short Term disability or paid leave claims management
• Strong decision making and critical thinking skills
• Excellent customer service and interpersonal abilities
• Proficiency in Microsoft Office 365, including Outlook
• Strong written and oral communication capabilities
• Proven critical thinking and problem solving
• High attention to detail and accuracy
• Ability to prioritize tasks in a fast-paced environment
• Collaborative mindset with cross-functional work

Responsibilities

• Analyze and determine claim payments in an accurate and timely manner
• Claim decisions on non-complex disability claims
• Mentor and supports claims analyst/specialist
• Lead claim Roundtable and document action plans
• Communicate clearly and professionally via phone and email
• Build and maintain strong relationships with internal and external stakeholders
• Participate in team-based problem-solving and continuous improvement initiatives
• Manage assigned work queues within defined service level agreements (SLAs)
• Support additional projects and responsibilities as needed

Skills

Decision making

Customer service

Communication

Cross-functional work

Education

Bachelor's degree

Tools

Microsoft Office 365

Outlook

Job description

Voya is hiring a Sr. Claims Analyst in the Leave Management (VLM) department to guide claimants through their integrated leave process with empathy and clarity.

You will handle high-complexity claims, primarily Short Term Disability and FMLA, and mentor other analysts while ensuring contract language accuracy and regulatory compliance. You will collaborate with internal and external stakeholders, manage queues within SLAs, and participate in continuous improvement initiatives to deliver top-tier