Senior Learning Operations Leader for Global Programs

Accenture PLC; New York (NY); Vor Ort; USD 68.000 - 183.000; Vollzeit

Zusammenfassung

Accenture LearnVantage in New York is seeking a seasoned learning operations professional to lead instructor-led delivery and learner support at scale. You will oversee operational planning, readiness, and performance analytics, partner with cross-functional teams, and mentor junior staff while ensuring high-quality learner experiences.

The role requires strong organizational skills, stakeholder management, and hands-on experience with learning platforms across multiple regions and modalities.

Qualifikationen

• Minimum 5 years of experience in learning operations, training delivery, learning administration.
• Minimum 3 years of experience managing complex training programs or large-scale learning delivery operations.

Aufgaben

• Lead operational planning and execution for instructor-led, virtual instructor-led, hybrid, and large-scale learning programs.
• Perform and oversee training readiness activities, ensuring all delivery requirements, resources, communications, and technologies are in place prior to program launch.
• Provide live operational and technical support for high-profile and strategic training events.
• Partner with program managers, delivery teams, technology teams, vendors, and instructors to ensure successful training outcomes.
• Monitor delivery performance, learner experience metrics, support trends, and operational KPIs to identify opportunities for improvement.
• Develop and maintain operational procedures, standards, playbooks, and knowledge management resources.
• Analyze recurring issues and implement solutions that improve operational efficiency, reduce support volume, and enhance learner satisfaction.
• Lead process improvement initiatives focused on automation, standardization, scalability, and service excellence.
• Create reports, dashboards, and executive summaries that provide actionable insights to stakeholders and leadership.
• Mentor and provide guidance to Learning Operations Analysts and other team members, supporting skill development and operational consistency.

Kenntnisse

Learning operations

Operational planning

Stakeholder management

Data analytics

LMS platforms

Tools

LMS platforms

Microsoft Teams

Jobbeschreibung

Accenture LearnVantage in New York is seeking a seasoned learning operations professional to lead instructor-led delivery and learner support at scale. You will oversee operational planning, readiness, and performance analytics, partner with cross-functional teams, and mentor junior staff while ensuring high-quality learner experiences.

The role requires strong organizational skills, stakeholder management, and hands-on experience with learning platforms across multiple regions and modalities.