Senior Learning Operations Lead - Global Delivery

Accenture PLC; St. Louis (MO); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability coverage

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture LearnVantage is seeking a highly organized Learning Operations professional to lead instructor-led delivery and learner support at scale. You will manage complex training programs, partner with multiple teams, and drive continuous improvement in delivery efficiency.

Travel may be required across regions, and you will mentor junior analysts while delivering actionable insights through dashboards and reports to stakeholders and leadership.

Qualifications

• Minimum 5 years of experience in learning operations, training delivery, learning administration.
• Minimum 3 years of experience managing complex training programs or large-scale learning delivery operations.

Responsibilities

• Lead operational planning and execution for instructor-led, virtual instructor-led, hybrid, and large-scale learning programs.
• Perform and oversee training readiness activities, ensuring all delivery requirements, resources, communications, and technologies are in place prior to program launch.
• Provide live operational and technical support for high-profile and strategic training events.
• Partner with program managers, delivery teams, technology teams, vendors, and instructors to ensure successful training outcomes.
• Monitor delivery performance, learner experience metrics, support trends, and operational KPIs to identify opportunities for improvement.
• Develop and maintain operational procedures, standards, playbooks, and knowledge management resources.
• Analyze recurring issues and implement solutions that improve operational efficiency, reduce support volume, and enhance learner satisfaction.
• Lead process improvement initiatives focused on automation, standardization, scalability, and service excellence.
• Create reports, dashboards, and executive summaries that provide actionable insights to stakeholders and leadership.
• Mentor and provide guidance to Learning Operations Analysts and other team members, supporting skill development and operational consistency.
• Support global learning delivery programs across multiple regions, time zones, and delivery modalities.
• Contribute to operational strategy, capacity planning, and continuous improvement efforts to support organizational growth and evolving client needs.

Skills

Operational planning

Stakeholder management

Analytical skills

Problem-solving

Mentoring

Process improvement

Data-driven

Leadership

Tools

LMS

Microsoft Teams

Zoom

Webex

Adobe Connect

Ticketing systems

Job description

Accenture LearnVantage is seeking a highly organized Learning Operations professional to lead instructor-led delivery and learner support at scale. You will manage complex training programs, partner with multiple teams, and drive continuous improvement in delivery efficiency.

Travel may be required across regions, and you will mentor junior analysts while delivering actionable insights through dashboards and reports to stakeholders and leadership.