Senior Learning Leader: AI-Driven Frontline Training

Socket.dev; Richmond (VA); On-site; USD 149,000 - 170,000; Full time

Job summary

Capital One in Richmond, VA seeks a Senior Learning Manager to lead Retail Learning and Development, guiding strategy, design and execution that elevates frontline learning with AI-enabled approaches.

The role directs a team to craft engaging, practical training, align with business needs, and deliver measurable impact while fostering a culture of continuous learning and innovation across Bank Voice, Bank Operations and Customer Protection.

Qualifications

• 5+ years of experience in Learning & Development.
• 3+ years of experience in Client-Facing Learning Consulting.
• 3+ years of experience in Learning Strategy Creation.
• 5+ years of experience in project management or program management.
• 3+ years of experience in people management.

Responsibilities

• Proactively consult with senior business leaders to diagnose performance gaps and align learning solutions to strategic imperatives.
• Set multi-year and near-term learning strategy and roadmap.
• Synthesize learning analytics into executive narratives and present impact to senior leadership.
• Drive adoption of AI-enabled learning tools and adaptive pathways to accelerate delivery.
• Coach and mentor a team of learning professionals and establish governance and frameworks.

Skills

Leadership

Strategic planning

L&D strategy

Executive communication

Project management

Education

High School Diploma or equivalent

Job description

Capital One in Richmond, VA seeks a Senior Learning Manager to lead Retail Learning and Development, guiding strategy, design and execution that elevates frontline learning with AI-enabled approaches.

The role directs a team to craft engaging, practical training, align with business needs, and deliver measurable impact while fostering a culture of continuous learning and innovation across Bank Voice, Bank Operations and Customer Protection.