Director of Learning Experience & AI Innovation

Capital One; Plano (TX); Hybrid; USD 173,000 - 197,000; Full time

Job summary

Capital One is seeking a Director of Learning to lead a team focused on designing and evolving high-impact learning for operations associates. The role aims to elevate learning as a driver of performance by modernizing content and integrating AI for faster asset creation and maintenance.

The ideal candidate blends learning science, human-centered design, and agile leadership to deliver measurable improvements in frontline performance and learner engagement.

Qualifications

• Bachelor’s degree required; 5+ years in instructional design and development.
• 5+ years in project/program management or a combination (planning, executing, tracking, reporting).
• 5+ years of experience with client consulting and people management.

Responsibilities

• Champion AI integration in design and maintenance lifecycle.
• Foster an innovative culture with rituals and coaching sessions.
• Collaborate on annual strategic learning agenda with stakeholders.
• Lead the Design CoE to optimize resource allocation and ensure quality.
• Design for impact using adult learning science and human-centered design.
• Drive continuous improvement with learning metrics and data.

Skills

Strategic partner

AI in learning

Coaching teams

Learning science design

Collaborative partner

Data-driven strategy

Education

Bachelor's Degree

Advanced degree in Instructional Design / L&D

Job description

Capital One is seeking a Director of Learning to lead a team focused on designing and evolving high-impact learning for operations associates. The role aims to elevate learning as a driver of performance by modernizing content and integrating AI for faster asset creation and maintenance.

The ideal candidate blends learning science, human-centered design, and agile leadership to deliver measurable improvements in frontline performance and learner engagement.