Director of AI-Driven Learning Experience

Capital One; McLean (VA); Hybrid; USD 190,000 - 217,000; Full time

Job summary

Capital One seeks a Director of Learning to lead a team designing and evolving high-impact learning experiences for operations associates. This hybrid role blends strategic leadership with hands-on design and data-driven improvement.

You will advance a culture of experimentation, integrate AI to accelerate content creation, and partner with senior leaders to link learning to operational metrics.

Qualifications

• Bachelor’s Degree in a related field.
• 5+ years of instructional design and development experience.
• 5+ years of project/program management experience.
• Experience with client consulting.
• Proven track record in people management.

Responsibilities

• Champion AI integration to accelerate learning asset lifecycle.
• Foster an innovative culture with agile coaching.
• Collaborate on strategy with operations leaders to align learning with business goals.
• Lead the Design CoE and optimize resource allocation.
• Design learning solutions using adult learning science and human-centered design.
• Drive continuous improvement with data-driven evaluation of learning impact.
• Manage project scope, timelines, and budgets in a matrixed environment.

Skills

Instructional design

People management

Project management

Client consulting

Learning science

Education

Bachelor's Degree

Advanced degree preferred

Tools

AI tools

Job description

Capital One seeks a Director of Learning to lead a team designing and evolving high-impact learning experiences for operations associates. This hybrid role blends strategic leadership with hands-on design and data-driven improvement.

You will advance a culture of experimentation, integrate AI to accelerate content creation, and partner with senior leaders to link learning to operational metrics.