Senior Learning & Development Strategist

Hospital for Special Surgery; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Hospital for Special Surgery in New York seeks a Program Manager for Learning Design & Delivery to translate strategic priorities into clear program requirements and measurable objectives.

You will coordinate content governance, curriculum alignment and adoption plans, partnering with leaders, subject matter experts and sponsors to ensure timely, high-quality learning solutions that drive workforce transformation.

Responsibilities

• Consulting, needs analysis, and program requirements
• Consult with stakeholders to clarify target audiences, performance needs, operating context and the specific problem an approved program or initiative must address.
• Assess capability gaps using interviews, focus groups, surveys and performance, talent, engagement and Workday skills data, with AI-assisted analysis where appropriate.
• Translate the Director's strategic priorities and sponsor expectations into clear program requirements, target behaviors, stakeholder decisions and inputs for Education Design & Delivery.
• Agree on measurable objectives, business measures and target skills before design begins, and record them in the Learning Design Brief.
• Program coordination and curriculum alignment
• Coordinate program content, audiences, sequencing, reinforcement needs and dependencies within the curriculum architecture and portfolio direction established by the Director.
• Develop clear Learning Design Briefs (audience, objectives, business measures, target skills, constraints) for EI's Education Design & Delivery team, and serve as the program owner throughout design and development by coordinating stakeholder access, subject matter input, reviews and timely approvals.
• Flag gaps, overlap, inconsistencies and emerging needs to the Director, and provide evidence and recommendations to inform portfolio and curriculum decisions.
• Work with the Director, Talent Management and the Systems Partner so each program is tagged to skills in Workday and skills movement is reported back to the Director and sponsors.
• Content governance and quality review
• Identify and coordinate subject matter experts; review business, leadership and HR content for accuracy, relevance, inclusion and alignment with HSS practices before it moves into design and production.
• Apply the content governance, AI guardrails, review cycles and decision rights established by the Director; document decisions and elevate unresolved quality, privacy, accessibility, bias or healthcare-relevance concerns.
• Facilitation and coaching
• Facilitate and co-facilitate Leadership Essentials, Managerial Essentials and front-line and aspiring leader programs, and conduct 360 and assessment debriefs.
• Build and calibrate the per diem facilitator pool with the Director, Leadership Development (the Program Manager schedules them), and provide reinforcement tools and manager toolkits that support application on the job.
• Change and adoption
• Build change and adoption plans for each learning product. The Program Manager owns communications, the project plan, RACI and status reporting; you own content and stakeholder decisions.
• Coordinate the involvement of leaders, managers, sponsors and subject matter experts to support participation, reinforcement, and application on the job.
• Evaluation and insight
• Measure application on the job and business impact, using dashboards built with the Systems Partner. Report what worked, what did not and what changes next.
• Manage your own projects to scope, timeline and quality.

Job description

Hospital for Special Surgery in New York seeks a Program Manager for Learning Design & Delivery to translate strategic priorities into clear program requirements and measurable objectives.

You will coordinate content governance, curriculum alignment and adoption plans, partnering with leaders, subject matter experts and sponsors to ensure timely, high-quality learning solutions that drive workforce transformation.