Senior Lead, Software Production Support

Northern Trust; Chicago (IL); On-site; USD 96,000 - 162,000; Full time

Job summary

Northern Trust is seeking a Senior Lead, Software Support to oversee production support for critical Accounting and Fund Administration applications. You will coordinate incident resolution, work with business stakeholders, and drive improvements to support stability and service levels.

The role requires strong experience across mainframe, distributed, and data platforms, with proficiency in SQL, ETL, and DevOps practices.

Qualifications

• 10+ years of relevant experience in financial services or similar complex environments.
• Strong experience in production support across mainframe, distributed and data platforms.
• Excellent knowledge of ITIL incident, problem and change management processes.

Responsibilities

• Provide senior level production support for critical accounting and fund administration applications.
• Investigate, analyze and resolve complex production incidents with cross-functional teams.
• Act as SME for application support, guiding team members and stakeholders.

Skills

Production support

ITIL processes

Senior stakeholder communication

Problem solving

Automation opportunities

Tools

ServiceNow

SQL

ETL

Control-M

Docker

Kubernetes

Kafka/RabbitMQ/Solace

Job description

Northern Trust is seeking a Senior Lead, Software Support to oversee production support for critical Accounting and Fund Administration applications. You will coordinate incident resolution, work with business stakeholders, and drive improvements to support stability and service levels.

The role requires strong experience across mainframe, distributed, and data platforms, with proficiency in SQL, ETL, and DevOps practices.