Senior Last Mile Operations Leader - Growth & Leadership

RXO Inc.; Franklin (MA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

PTO and holidays

401(k) match

Health benefits

Job summary

RXO Inc. is seeking a Senior Manager, Last Mile Operations to lead home delivery services for multiple clients and field operations. You will maintain relationships with external customers, location managers, and operators while driving customer satisfaction.

The role requires a Bachelor's degree or equivalent, 5 years of operations experience, and proficiency in Microsoft Office. The position includes competitive pay and potential bonus/commission, with responsibilities across multiple regional

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).

Responsibilities

• Ensure compliance with specified contract metrics.
• Maintain high standards for all operational activities.
• Hire, train, develop and appraise staff effectively; develop a contractor base team.
• Direct and guide front line management staff.
• Manage contract drivers operating up to 7 days per week in multiple regional locations.
• Build relationships with customers to ensure continuous operating improvements.
• Oversee P&L.
• Work with national sales team to facilitate new avenues of growth.

Skills

5 years operations experience

People management

Analytical skills

Education

Bachelor's degree or equivalent related work or military experience

Tools

Microsoft Office (PowerPoint and Project)

Job description

RXO Inc. is seeking a Senior Manager, Last Mile Operations to lead home delivery services for multiple clients and field operations. You will maintain relationships with external customers, location managers, and operators while driving customer satisfaction.

The role requires a Bachelor's degree or equivalent, 5 years of operations experience, and proficiency in Microsoft Office. The position includes competitive pay and potential bonus/commission, with responsibilities across multiple regional