Senior Last Mile Operations Manager – Lead Teams & Growth

RXO Inc.; Buda, Northern (TX, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Pre-tax accounts

Disability & life insurance

EAP

Career & Leadership development

Paid time off

Job summary

RXO Inc. is seeking a Senior Manager, Last Mile Operations to support home delivery services and field operations across multiple clients. You will supervise frontline managers, hire and develop staff, manage contract drivers, and collaborate with sales to drive growth while overseeing P&L and maintaining contract metrics.

You will lead operations teams, ensure service quality, and build strong relationships with location managers and operators to deliver superior customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).

Responsibilities

• Ensure compliance with contract metrics.
• Maintain high standards for all operational activities.
• Hire, train, develop and appraise staff; develop a contractor base team.
• Direct and guide front line management staff.
• Manage contract drivers operating up to 7 days per week in multiple regional locations.
• Build relationships with customers to ensure continuous operating improvements.
• Oversee P&L.
• Work with national sales team to facilitate new avenues of growth.

Skills

Operations management

Leadership

P&L experience

Analytical skills

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

PowerPoint

Project

Job description

RXO Inc. is seeking a Senior Manager, Last Mile Operations to support home delivery services and field operations across multiple clients. You will supervise frontline managers, hire and develop staff, manage contract drivers, and collaborate with sales to drive growth while overseeing P&L and maintaining contract metrics.

You will lead operations teams, ensure service quality, and build strong relationships with location managers and operators to deliver superior customer satisfaction.