Senior Last Mile Ops Leader | P&L & Growth

RXO, Inc.; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and/or

401(k) retirement plan with company-m披

Pre-tax accounts

Company-paid disability and life

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off & holidays

Job summary

RXO, Inc. is seeking a Senior Manager, Last Mile Operations to lead home delivery operations across multiple clients.

You will support field operations, manage relationships with customers, location managers, and operators, and drive continuous improvements while ensuring contract metrics are met. The role emphasizes staff leadership, coaching, and cross-functional collaboration to optimize delivery performance and profitability.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project)

Responsibilities

• Ensure compliance with contract metrics.
• Maintain high standards for operational activities.
• Hire, train, develop and appraise staff; develop contractor base team.
• Direct and guide front line management staff.
• Manage contract drivers operating up to 7 days per week across multiple locations.
• Build relationships with customers to drive continuous improvements.
• Oversee P&L responsibilities.
• Collaborate with national sales to explore growth opportunities.

Skills

Leadership

Staff supervision

Operations management

Analytical skills

Communication

Time management

Education

Bachelor’s degree or equivalent related work or military experience

Tools

Microsoft Office (PowerPoint and Project)

Job description

RXO, Inc. is seeking a Senior Manager, Last Mile Operations to lead home delivery operations across multiple clients.

You will support field operations, manage relationships with customers, location managers, and operators, and drive continuous improvements while ensuring contract metrics are met. The role emphasizes staff leadership, coaching, and cross-functional collaboration to optimize delivery performance and profitability.