Senior L2/L3 Production Support Engineer - Financial Markets

Luxoft; New York (NY); Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Luxoft in New York, NY seeks an experienced Application Support Engineer to drive incident resolution and production stability across Java/TypeScript stacks on cloud and on-premises platforms. You will manage end-to-end incident lifecycle, collaborate with trading desks and global tech teams, and contribute to automation and compliance initiatives.

Strong domain knowledge in capital markets is required. The role emphasizes RCA, log analysis, and proactive monitoring using industry tools, with

Formación

• 16+ years in L2/L3 production support in capital markets
• Experience with cloud-hosted workloads on GCP
• Strong RCA, log analysis, and incident resolution skills
• Agile/Scrum environment experience and ITIL processes

Responsabilidades

• Process and resolve Production incidents and User Queries (Incidents/Service Requests)
• Root cause analysis using UI behavior, docs, and DB data; analyze server logs
• Defect tracking and issue reproduction
• Workarounds and cross-team collaboration to resolve issues
• Create knowledge base articles and reporting; future involvement in deployment

Conocimientos

L2/L3 production support

Incident & problem management

Cloud: GCP

TypeScript/Java

Oracle PL/SQL

Unix

Herramientas

Broadridge Impact

Geneos

Splunk

Control-M

MQ Series

Descripción del empleo

Luxoft in New York, NY seeks an experienced Application Support Engineer to drive incident resolution and production stability across Java/TypeScript stacks on cloud and on-premises platforms. You will manage end-to-end incident lifecycle, collaborate with trading desks and global tech teams, and contribute to automation and compliance initiatives.

Strong domain knowledge in capital markets is required. The role emphasizes RCA, log analysis, and proactive monitoring using industry tools, with