L2/L3 Support Engineer

DXC Luxoft; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Luxoft in New York, NY seeks an experienced Application Support Engineer to drive incident resolution and production stability across Java/TypeScript stacks on cloud and on-premises platforms. You will manage end-to-end incident lifecycle, collaborate with trading desks and global tech teams, and contribute to automation and compliance initiatives.

Strong domain knowledge in capital markets is required. The role emphasizes RCA, log analysis, and proactive monitoring using industry tools, with

Qualifications

• 16+ years in L2/L3 production support in capital markets
• Experience with cloud-hosted workloads on GCP
• Strong RCA, log analysis, and incident resolution skills
• Agile/Scrum environment experience and ITIL processes

Responsibilities

• Process and resolve Production incidents and User Queries (Incidents/Service Requests)
• Root cause analysis using UI behavior, docs, and DB data; analyze server logs
• Defect tracking and issue reproduction
• Workarounds and cross-team collaboration to resolve issues
• Create knowledge base articles and reporting; future involvement in deployment

Skills

L2/L3 production support

Incident & problem management

Cloud: GCP

TypeScript/Java

Oracle PL/SQL

Unix

Tools

Broadridge Impact

Geneos

Splunk

Control-M

MQ Series

Job description

Project description

You will be joining the TDI Engineering Platforms. You will drive the vision, strategy, and execution of our secure pipelines and control automation stack (Java/TypeScript/GitHub Actions/Cloud). You will champion best practices in Team of DevOps, automation, and compliance, ensuring our technology stack remains at the forefront of industry standards. This is a rare opportunity to help shape the future technology and culture of our firm.

Responsibilities

• Process and resolve Production incidents and User Queries (Incidents/Service Requests)
• Root cause analysis using UI behavior, Specification Documents, and Database Data Analysis, as well as server log outputs
• Defect tracking
• Issues Reproducing
• Workaround proposal (technical & logical)
• Communication with technical teams and clients, incl. Dev team collaboration on issue resolution
• Knowledge base Articles creation
• Reporting creation
• Future involvement in deployment

SKILLS

Must have

• Application Support Engineer with 16+ years of experience in L2/L3 production support, system stability, and application enhancement across Investment Banking, Fixed Income, Post-Trade Automation, and Capital Markets.
• Support Fixed Income Primary and Secondary Markets across global markets, managing end-to-end trade lifecycle, order books, allocations, and multi-syndicate new-issue workflows across Investment Grade, HighYield, and EmergingMarkets.
• Extensive hands-on expertise with Broadridge Impact, including trade enrichment, confirmation, matching, exception handling, SSI validation, and downstream settlement workflows.
• Strong domain knowledge across multiple asset classes including Equities, Fixed Income, Derivatives, and Syndicated Loans, supporting end-to-end trade lifecycle and settlement processes.
• Strong hands-on expertise in TypeScript, Java, Oracle PL/SQL, UNIX, and MQ Series, supporting mission-critical, high-volume trading and settlement platforms.
• Experience supporting cloud-hosted production workloads on Google Cloud Platform (GCP), including monitoring, incident resolution, log analysis, and ensuring stability of cloud-native services.
• Experienced in Agile/Scrum environments, supporting multiple squads and cross functional teams, participating in sprint ceremonies, backlog grooming, and continuous delivery cycles.
• Proficient in ITIL processes with extensive experience in Incident, Problem, Change, and Release Management, ensuring high availability and operational continuity.
• Skilled in monitoring and observability tools including Geneos, Splunk, and Control-M for proactive issue detection, log analysis, and batch monitoring.
• Proven track record in RCA, reducing repeated incidents, optimizing performance, and improving application stability through automation and process improvements.
• Experienced in server migrations, OCI upgrades, MQ architecture modernization, and large-scale production deployments with zero business disruption.
• Adept at collaborating with traders, operations, business users, and global technology teams, delivering timely resolutions and ensuring seamless trade flow.

Nice to have

• Pega, Kubernetes, Docker, ITIL- Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML