Production Support Engineer (L3) – Java/Microservices

Tata Consultancy Services Limited; Tampa (FL); On-site; USD 90,000 - 105,000; Full time

Job summary

Tata Consultancy Services in Tampa, FL is seeking an experienced professional for Application Production Support (L3). You will troubleshoot production incidents in distributed systems, diagnose root causes, and implement long-term fixes across Java-based microservices, REST APIs, and database layers.

Candidates should have 5+ years of production support and ITIL familiarity, with Unix/Linux, shell scripting, and strong SQL skills for Oracle/SQL Server/PostgreSQL/MySQL.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field.
• 5+ years of experience in Application Production Support and L3 Support activities.
• Strong hands-on experience in Java, Spring Boot, and Microservices architecture.
• Experience troubleshooting production incidents in distributed systems and enterprise applications.
• Strong understanding of RESTful APIs, API gateway concepts, and microservice communication patterns.
• Expertise in SQL and database troubleshooting (Oracle, SQL Server, PostgreSQL, MySQL).
• Hands-on experience with Unix/Linux environments and shell scripting.
• Strong understanding of JVM, garbage collection, thread dumps, heap dumps, and performance tuning.
• Ability to perform root cause analysis (RCA) and implement permanent fixes.
• Familiarity with ITIL processes including Incident, Problem, Change, and Release Management.
• Experience with on-call support and SLA-driven production environments.

Responsibilities

• Provide L3 production support for enterprise applications.
• Troubleshoot incidents in distributed systems and perform RCA.
• Collaborate with development, operations, and QA teams to implement permanent fixes.
• Maintain health of APIs and microservices across environments.
• Ensure adherence to ITIL processes and SLA targets.

Skills

Java

Spring Boot

Microservices

RESTful APIs

API gateway

Distributed systems

SQL

Oracle

SQL Server

PostgreSQL

MySQL

Unix/Linux

Shell scripting

JVM tuning

Root cause analysis

ITIL

On-call support

SLA

Education

Bachelor's or Master's in CS/Engineering/Math

Tools

Oracle

SQL Server

PostgreSQL

MySQL

Job description

Tata Consultancy Services in Tampa, FL is seeking an experienced professional for Application Production Support (L3). You will troubleshoot production incidents in distributed systems, diagnose root causes, and implement long-term fixes across Java-based microservices, REST APIs, and database layers.

Candidates should have 5+ years of production support and ITIL familiarity, with Unix/Linux, shell scripting, and strong SQL skills for Oracle/SQL Server/PostgreSQL/MySQL.