Senior Knowledge & Content Strategist

LPL Financial LLC; Fort Mill, Charlotte (SC, NC); On-site; USD 76,000 - 127,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial Holdings Inc. is seeking a skilled content strategist/writer to shape operational content and tools for employees and advisors, delivering consistent, brand-aligned material across platforms. This role bridges strategy, writing, and problem-solving in a fast-paced environment.

You will manage multiple content projects, partner with departments, and leverage analytics to measure impact. AEM experience and strong MS-Office proficiency are preferred, with opportunities for growth and

Qualifications

• Bachelor's degree in Communications, MIS or English or related field.
• 3-5 years of relevant working experience in content management, web development or related field (technical writer or internal communications).
• Experience with enterprise content management systems and web analytics, experience with AEM preferred.
• Experience creating content for AI-driven delivery platforms, including chatbots and virtual assistants.

Responsibilities

• Write and edit high-quality and engaging operational content, ensuring consistency with writing standards and LPL Financial's brand in style and tone.
• Publish and manage content across multiple platforms for various audience personas; conduct ongoing audits of content to ensure information is accurate and relevant.
• Manage complex content projects with multiple work streams; coordinate content and communication strategy discussions with key project stakeholders.
• Closely partner with departments across the firm to build strong relationships and ensure alignment on content goals and opportunities.
• Independently manage daily assignments and participate in the peer review quality control process.
• Leverage analytics to evaluate effectiveness of content and uncover opportunities for content improvement.
• Actively participate, and at times lead, team, project and/or business process meetings.
• Serve as a content management SME and assist in training teammates.
• Partner with Technology and assist in User Acceptance Testing (UAT), test script creation, and troubleshooting defects within content management systems.
• Write and edit high-quality and engaging technical and operational content, ensuring consistency with writing standards and LPL Financial's brand in style and tone.

Skills

Content writing

Editing

Content management systems

Web analytics

Adobe Experience Manager

Project management

Cross-functional collaboration

Education

Bachelor's degree in Communications, MIS or English

Tools

Microsoft Word

Excel

PowerPoint

SharePoint

Adobe Acrobat

Adobe Experience Manager (AEM)

Job description

LPL Financial Holdings Inc. is seeking a skilled content strategist/writer to shape operational content and tools for employees and advisors, delivering consistent, brand-aligned material across platforms. This role bridges strategy, writing, and problem-solving in a fast-paced environment.

You will manage multiple content projects, partner with departments, and leverage analytics to measure impact. AEM experience and strong MS-Office proficiency are preferred, with opportunities for growth and