Sr. Communication Consultant, Knowledge Management

LPL Financial; Fort Mill (SC); On-site; USD 76,000 - 127,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking a content strategist and writer who can shape operational content for employees and advisors, ensuring consistency with brand and style. You will publish across platforms, audit content for accuracy, and drive improvements with data-driven insights.

You’ll collaborate across the firm, manage multi-stream projects, and lead content initiatives with stakeholders, leveraging analytics and training teammates to improve delivery and impact.

Qualifications

• 3–5 years of experience in content management, web development or related field.
• Experience with enterprise content management systems and web analytics; AEM preferred.
• Experience creating content for AI-driven delivery platforms, including chatbots and virtual assistants.

Responsibilities

• Write and edit high-quality operational content consistent with brand and standards.
• Publish and manage content across platforms for various audience personas.
• Manage complex content projects with multiple work streams and stakeholder coordination.
• Partner with departments to align content goals and opportunities and train teammates.
• Leverage analytics to evaluate content effectiveness and identify improvements.

Skills

Content management

Analytics

Cross-functional collaboration

Project management

Education

Bachelor’s degree in Communications, MIS, English or related field

Tools

Adobe Experience Manager

Microsoft Office Suite

SharePoint

Adobe Acrobat Pro

Job description

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

In this role, you’ll shape the content and tools that enable our employees and advisors to deliver exceptional client experiences every day. You’ll collaborate across the firm, influence how knowledge is created and shared, and use data-driven insights to continuously improve how information is delivered at scale. This is an opportunity to combine your passion for writing, strategy, and problem-solving in a role that has real impact. You’ll work in a fast-paced, highly collaborative environment where innovation is encouraged, ideas are valued, and your contributions directly enhance how we serve our clients.

Responsibilities

• Write and edit high-quality and engaging operational content, ensuring consistency with writing standards and LPL Financial’s brand in style and tone.
• Publish and manage content across multiple platforms for various audience personas; conduct ongoing audits of content to ensure information is accurate and relevant.
• Manage complex content projects with multiple work streams; coordinate content and communication strategy discussions with key project stakeholders.
• Closely partner with departments across the firm to build strong relationships and ensure alignment on content goals and opportunities.
• Independently manage daily assignments and participate in the peer review quality control process.
• Leverage analytics to evaluate effectiveness of content and uncover opportunities for content improvement.
• Actively participate, and at times lead, team, project and/or business process meetings.
• Serve as a content management Subject Matter Expert (SME) and assist in training teammates.
• Partner with Technology and assist in User Acceptance Testing (UAT), test script creation, and troubleshooting defects within content management systems.
• Write and edit high-quality and engaging technical and operational content, ensuring consistency with writing standards and LPL Financial's brand in style and tone.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• Bachelor’s degree in Communications, Management Information Systems, English or related field.
• 3-5 years of relevant working experience in content management, web development or related field (technical writer or internal communications).
• Experience with enterprise content management systems and web analytics, experience with Adobe Experience Manager (AEM) preferred.
• Experience creating content for AI-driven delivery platforms, including chatbots and virtual assistants.

Core Competencies

• Strategic thinker with sharp analytical thinking skills and an intellectual curiosity.
• Action orientation, willingness to take the initiative, and a desire to roll-up sleeves and dig into the depths of the business.
• Demonstrated ability to work cross-functionally with other departments to collaborate, facilitate, and resolve issues.
• Ability to deliver under pressure and to balance multiple high-priority assignments simultaneously.
• Enthusiastic, positive, teachable attitude. Ability to work effectively within a team environment and to train teammates.
• Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, and Adobe Acrobat Professional.
• Project management skills with experience leading and supporting projects involving multiple business units.

Pay Range

$76,220.00 - $127,102.00

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run thriving businesses. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. EOE.

Information on Interviews

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26