Senior Knowledge Content Strategist

lplfinancial; Fort Mill (SC); On-site; USD 76,000 - 127,000; Full time

Benefits offered by this job

401K matching

health benefits

employee stock options

paid time off

volunteer time off

Job summary

LPL Financial in Fort Mill, SC is seeking a skilled content professional to shape operational content and tools for employees and advisors. You will collaborate across the firm, ensure accuracy, and use data-driven insights to improve information delivery at scale.

The role blends writing, strategy, and problem-solving in a fast-paced, collaborative environment where innovation is encouraged and client experiences are elevated.

Qualifications

• Bachelor's degree in Communications, MIS, English or related field.
• 3-5 years of relevant working experience in content management, web development or related field (technical writer or internal communications).
• Experience with enterprise content management systems and web analytics, experience with Adobe Experience Manager (AEM) preferred.
• Experience creating content for AI-driven delivery platforms, including chatbots and virtual assistants.

Responsibilities

• Write and edit high-quality and engaging operational content, ensuring consistency with writing standards and LPL Financial's brand in style and tone.
• Publish and manage content across multiple platforms for various audience personas; conduct ongoing audits of content to ensure information is accurate and relevant.
• Manage complex content projects with multiple work streams; coordinate content and communication strategy discussions with key project stakeholders.
• Closely partner with departments across the firm to build strong relationships and ensure alignment on content goals and opportunities.
• Independently manage daily assignments and participate in the peer review quality control process.
• Leverage analytics to evaluate effectiveness of content and uncover opportunities for content improvement.
• Actively participate, and at times lead, team, project and/or business process meetings.
• Serve as a content management Subject Matter Expert (SME) and assist in training teammates.
• Partner with Technology and assist in User Acceptance Testing (UAT), test script creation, and troubleshooting defects within content management systems.
• Write and edit high-quality and engaging technical and operational content, ensuring consistency with writing standards and LPL Financial's brand in style and tone.

Skills

Content management

Web analytics

Technical writing

AI content delivery

Project management

Cross-functional collaboration

Education

Bachelor's degree in Communications, MIS, English or related field

Tools

Adobe Experience Manager

SharePoint

Adobe Acrobat Pro

Microsoft Office Suite

Job description

LPL Financial in Fort Mill, SC is seeking a skilled content professional to shape operational content and tools for employees and advisors. You will collaborate across the firm, ensure accuracy, and use data-driven insights to improve information delivery at scale.

The role blends writing, strategy, and problem-solving in a fast-paced, collaborative environment where innovation is encouraged and client experiences are elevated.