Strategic Content Lead for AI-Driven Experiences

ADP; Town of Florida (NY); On-site; USD 93,000 - 230,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Matched Retirement Savings

Paid Time Off

Wellness Program

Job summary

ADP is hiring a Lead Content Strategist to bridge business priorities with content outcomes and drive AI-ready knowledge initiatives across multiple business units. You will lead prioritization, roadmaps, and governance while partnering with product, analytics, and operations teams to deliver measurable value.

The role emphasizes strategic consulting, portfolio planning, and cross-functional influence to improve content adoption, searchability, and user experiences for associates and clients.

Qualifications

• 8–10+ years of experience in content strategy, knowledge management, content design, content operations, digital experience strategy, or related disciplines.

Responsibilities

• Serve as the primary content strategy partner and trusted advisor to assigned business units, developing a deep understanding of business goals, operational workflows, customer and associate experiences, challenges, and emerging priorities.

Skills

Content strategy

Knowledge management

Content design

Digital experience strategy

Stakeholder management

Strategic consulting

Analytics

Leadership

Tools

Salesforce Knowledge

SharePoint

DataBricks

Job description

ADP is hiring a Lead Content Strategist to bridge business priorities with content outcomes and drive AI-ready knowledge initiatives across multiple business units. You will lead prioritization, roadmaps, and governance while partnering with product, analytics, and operations teams to deliver measurable value.

The role emphasizes strategic consulting, portfolio planning, and cross-functional influence to improve content adoption, searchability, and user experiences for associates and clients.