Sr. Communication Consultant, Knowledge Management

lplfinancial; Fort Mill (SC); On-site; USD 76,000 - 127,000; Full time

Benefits offered by this job

401K matching

health benefits

employee stock options

paid time off

volunteer time off

Job summary

LPL Financial in Fort Mill, SC is seeking a skilled content professional to shape operational content and tools for employees and advisors. You will collaborate across the firm, ensure accuracy, and use data-driven insights to improve information delivery at scale.

The role blends writing, strategy, and problem-solving in a fast-paced, collaborative environment where innovation is encouraged and client experiences are elevated.

Qualifications

• Bachelor's degree in Communications, MIS, English or related field.
• 3-5 years of relevant working experience in content management, web development or related field (technical writer or internal communications).
• Experience with enterprise content management systems and web analytics, experience with Adobe Experience Manager (AEM) preferred.
• Experience creating content for AI-driven delivery platforms, including chatbots and virtual assistants.

Responsibilities

• Write and edit high-quality and engaging operational content, ensuring consistency with writing standards and LPL Financial's brand in style and tone.
• Publish and manage content across multiple platforms for various audience personas; conduct ongoing audits of content to ensure information is accurate and relevant.
• Manage complex content projects with multiple work streams; coordinate content and communication strategy discussions with key project stakeholders.
• Closely partner with departments across the firm to build strong relationships and ensure alignment on content goals and opportunities.
• Independently manage daily assignments and participate in the peer review quality control process.
• Leverage analytics to evaluate effectiveness of content and uncover opportunities for content improvement.
• Actively participate, and at times lead, team, project and/or business process meetings.
• Serve as a content management Subject Matter Expert (SME) and assist in training teammates.
• Partner with Technology and assist in User Acceptance Testing (UAT), test script creation, and troubleshooting defects within content management systems.
• Write and edit high-quality and engaging technical and operational content, ensuring consistency with writing standards and LPL Financial's brand in style and tone.

Skills

Content management

Web analytics

Technical writing

AI content delivery

Project management

Cross-functional collaboration

Education

Bachelor's degree in Communications, MIS, English or related field

Tools

Adobe Experience Manager

SharePoint

Adobe Acrobat Pro

Microsoft Office Suite

Job description

Job Overview

In this role, you'll shape the content and tools that enable our employees and advisors to deliver exceptional client experiences every day. You'll collaborate across the firm, influence how knowledge is created and shared, and use data-driven insights to continuously improve how information is delivered at scale.

This is an opportunity to combine your passion for writing, strategy, and problem-solving in a role that has real impact. You'll work in a fast-paced, highly collaborative environment where innovation is encouraged, ideas are valued, and your contributions directly enhance how we serve our clients.

Responsibilities

• Write and edit high-quality and engaging operational content, ensuring consistency with writing standards and LPL Financial's brand in style and tone.
• Publish and manage content across multiple platforms for various audience personas; conduct ongoing audits of content to ensure information is accurate and relevant.
• Manage complex content projects with multiple work streams; coordinate content and communication strategy discussions with key project stakeholders.
• Closely partner with departments across the firm to build strong relationships and ensure alignment on content goals and opportunities.
• Independently manage daily assignments and participate in the peer review quality control process.
• Leverage analytics to evaluate effectiveness of content and uncover opportunities for content improvement.
• Actively participate, and at times lead, team, project and/or business process meetings.
• Serve as a content management Subject Matter Expert (SME) and assist in training teammates.
• Partner with Technology and assist in User Acceptance Testing (UAT), test script creation, and troubleshooting defects within content management systems.
• Write and edit high-quality and engaging technical and operational content, ensuring consistency with writing standards and LPL Financial's brand in style and tone.

What are we looking for?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• Bachelor's degree in Communications, Management Information Systems, English or related field.
• 3-5 years of relevant working experience in content management, web development or related field (technical writer or internal communications).
• Experience with enterprise content management systems and web analytics, experience with Adobe Experience Manager (AEM) preferred.
• Experience creating content for AI-driven delivery platforms, including chatbots and virtual assistants.

Core Competencies

• Strategic thinker with sharp analytical thinking skills and an intellectual curiosity.
• Action orientation, willingness to take the initiative, and a desire to roll-up sleeves and dig into the depths of the business.
• Demonstrated ability to work cross-functionally with other departments to collaborate, facilitate, and resolve issues.
• Ability to deliver under pressure and to balance multiple high-priority assignments simultaneously.
• Enthusiastic, positive, teachable attitude. Ability to work effectively within a team environment and to train teammates.
• Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, and Adobe Acrobat Professional.
• Project management skills with experience leading and supporting projects involving multiple business units.

Pay Range

$76,220.00 - $127,102.00

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play.

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off
• and more.

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8