Senior Key Accounts Manager, NYC Growth & Partnerships

Uber; New York (NY); Hybrid; USD 84,000 - 133,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber is seeking a proactive Key Accounts Manager to drive growth and retention for our top NYC merchants. You will manage a portfolio of 30 large, exclusive partners, delivering enterprise-level service and strategic account plans across in-app marketing, Ads, and product offerings.

The role is based in New York with a hybrid schedule (Tuesday–Thursday in office). You will negotiate major contracts, build tailored strategies, and lead business reviews to uncover growth opportunities while

Qualifications

• 5+ years experience in customer success/account management, with at least 2 years focused in strategic relationship management.
• Proven success in managing complex, strategic accounts, negotiations.
• Curious, proactive and a strong work ethic.

Responsibilities

• Act as an online food delivery growth consultant to a portfolio of 30 NYC’s largest merchants
• Conduct Key Contract Negotiations shaping the future of the partnership with top merchants
• Develop tailored account strategies and plans for each partner, aligning with their business objectives and long-term goals
• Conduct thorough business reviews aligned with account plans to track progress and identify opportunities for growth
• Leverage internal networks to explore innovative strategies aimed at enhancing the service and experience for our top partners
• Build strong relationships with key stakeholders, including decision makers, influencers, advocates, and detractors, to effectively manage partnerships
• Engage directly with franchisees, area managers, and other field based roles to facilitate seamless execution of initiatives and ensure strong relationship engagement at each stakeholder layer
• Provide proactive and reactive thought leadership in commercial scenarios, offering strategic, data-driven recommendations to senior leadership
• Educate the merchants on the value of in-app marketing, Ads, and other product offerings
• Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties

Skills

Customer success

Account management

Strategic relationship management

Negotiation

Tools

Salesforce

Google Sheets

Excel

Job description

Uber is seeking a proactive Key Accounts Manager to drive growth and retention for our top NYC merchants. You will manage a portfolio of 30 large, exclusive partners, delivering enterprise-level service and strategic account plans across in-app marketing, Ads, and product offerings.

The role is based in New York with a hybrid schedule (Tuesday–Thursday in office). You will negotiate major contracts, build tailored strategies, and lead business reviews to uncover growth opportunities while