Eats SMB Growth Leader — Account Management

Uber; New York (NY); Hybrid; USD 106,000 - 169,000; Full time

Benefits offered by this job

Bonuses

Equity

Job summary

Uber is seeking an Account Management Lead for the Eats SMB team in New York, with hybrid in-office presence Tue–Thu. You will build and lead high-performing teams, own regional commercial strategy, and drive growth with merchant partners while balancing performance and long-term partner health.

You will coach account managers, navigate ambiguity, partner with Operations, Marketing, and Product, and promote new products across your territory. Equity and bonuses may be included in offers.

Qualifications

• 5+ years of experience in Account Management or Sales.
• 1+ year of experience in a people management or team lead role.
• Experience in client-facing roles or leading teams with direct customer responsibility.
• Experience managing stakeholders across multiple functional areas.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Lead and coach a team of Account Managers to build trusted relationships with restaurant partners and co-create growth plans.
• Navigate ambiguity and internal complexity to unblock growth opportunities while balancing short-term targets with long-term partner health.
• Own your team’s regional performance by inspecting pipeline health and dashboards and course-correcting as priorities shift.
• Collaborate cross-functionally with Operations, Marketing, and Product to scale solutions and remove blockers.
• Drive adoption of new products and marketing tools and make fast, thoughtful decisions when information is imperfect.
• Manage a complex portfolio with discipline and urgency through negotiations and evolving workflows.

Skills

Account Management

Sales

People Management

Stakeholder Management

Data Analysis

CRM (Salesforce)

B2B Tech Sales

Hospitality Industry

Education

Bachelor's degree

Tools

Salesforce

Job description

Uber is seeking an Account Management Lead for the Eats SMB team in New York, with hybrid in-office presence Tue–Thu. You will build and lead high-performing teams, own regional commercial strategy, and drive growth with merchant partners while balancing performance and long-term partner health.

You will coach account managers, navigate ambiguity, partner with Operations, Marketing, and Product, and promote new products across your territory. Equity and bonuses may be included in offers.